Delta Auto Protect Car Warranty Review


Rating: 6 / 10 (Average)
33 Customer Comments & Reviews - see all comments
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Delta Auto Protect provides extended service programs since its founding in 2013. Currently based out of Philadelphia, this company is offers 24/7 roadside service, transferable service agreements, and ASE certified technicians. While not formally accredited by the Better Business Bureau, they do have a B rating with the organization, determined by their good review ratio.

How is Delta Auto Protect rated?

Breakdown

6/10
Coverage
6/10
Service Contract
6/10
Claims & Repairs
6/10
Reputation

Overall Rating: 6 / 10 (Average)

Delta Auto Protect is a very good choice for a vehicle's extended service plan. As the company itself plainly notes, its products are technically not warranties or insurance coverage, so they provide clear descriptions of which vehicle systems are and aren't covered. They provide three levels of coverage which protect different amounts of systems and components. The company has a positive reputation and has moved promptly to resolve consumer complaints against it.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 6 / 10

Delta Auto Protect utilizes Named Component Coverage contracts, which it sells at three different coverage levels. Its lists of named, covered components seem comprehensive. However, exclusionary contracts - that is, contracts that say that all vehicle components are covered except such-and-such - generally provide less ambiguity and broader coverage. Consumers are advised to study Delta Auto Protect's definitions of covered vehicle systems to ensure that their particular vehicle will be fully covered.

What does Delta Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Delta Auto Protect exclusions, check out this page.

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes

Repairs & Service

Repair Facility Selection
In-Network Only

Claims & Repairs - 6 / 10

Delta Auto Protect requires that diagnoses and repairs be conducted by ASE-certified mechanics. It also has its own ASE-certified technicians on staff to facilitate communications between Delta and the repair facility, and to review diagnoses and estimates. Delta Auto Protect reserves the right to supply the necessary covered replacement parts for a given vehicle, a reservation which has been the source of some customer complaints when the supplied parts did not function properly.

Delta Auto Protect Service Contract

Contract Details

Transferability of Warranty?
Yes

Sample Contract

Delta Auto Protect provides a sample contract for potential customers on its website: Delta Auto Protect Sample Contract

Service Contract - 6 / 10

Delta Auto Protect publishes its service contract on its website and makes it easy to find without signing up or providing any consumer information. The contract is reasonably easy to read and understand. It requires that consumer disputes be submitted initially to arbitration by the American Arbitration Association, but consumers retain their right to go to court after arbitration has taken place.

Company Reputation

Company Details

Year Founded
2013
Vehicle Protection Association Member?
Company Backed By
Not published

Customer Reviews

TrustPilot Rating
8.1 out of 10
BBB Rating
B
BBB Positive Reviews
18
BBB Neutral Reviews
0
BBB Negative Reviews
7

Reputation - 6 / 10

Though not accredited by the BBB, Delta Auto Protect has a B rating from that organization. Interestingly, it has far more positive reviews than negative ones. In addition to reviews, however, the BBB lists 34 consumer complaints. It appears that the company has been responsive to these complaints and in most cases has worked to address the customer's concerns. The company also enjoys a high rating from TrustPilot.

Contact & Additional Information


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33 Customer Comments & Reviews

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Kurtis M
Newark, New Jersey
6/19/2018
Options, we all have them whether we seek them out or they are presented to us in the form of a deal. Just like the participants in a game of poker you have the buyer, a willing participant in a game of chance and you have the house, in this case called the warranty company. When I was considering purchasing an extended warranty, I remembered the following: (1) Know what you are getting into when sitting down to do business. (2) If they manage to convince you to purchase their extended auto warranty package at the point of sale then you have just been dealt a bad hand. They want to make a deal just as much as you do. These tips helped guide me through the buying process. Despite my... Read More


K
Kurtis L
Newark, New Jersey
6/19/2018
Options, we all have them whether we seek them out or they are presented to us in the form of a deal. Just like the participants in a game of poker you have the buyer, a willing participant in a game of chance and you have the house, in this case called the warranty company. When I was considering purchasing an extended warranty, I remembered the following: (1) Know what you are getting into when sitting down to do business. (2) If they manage to convince you to purchase their extended auto warranty package at the point of sale then you have just been dealt a bad hand. They want to make a deal just as much as you do. These tips helped guide me through the buying process. Despite my... Read More


D
David C
Dallas, Texas
6/19/2018
I’ve been using Delta extended warranty for many years now and I am quite happy with their services. One agent in particular, Libby, has always been helpful to me, even when I was uncertain about what to do. For example, when the handle on my car door was broken, I thought I could just repair it myself. She urged me not to, sharing that it would be more cost-effective (for me) and efficient if I just bring it into the shop and have it done. And she was right. The local garage was able to do a replace in 5 minutes, and the part as well as the labor was covered by my warranty. Less work and more money for me!


L
les m
Ashburn, Virginia
6/13/2018
Don't waste your time with this delta warranty. they will take your money, but if you cancel the policy you will never see a refund. every time you call it's take forever to get someone on the line and then they lie to you. beware of this company. 1600.00 bucks they owe me...….


D
Duane
Chicago, Illinois
6/5/2018
I'm always cautious about investing into anything now a days. I almost did not invest in an extended warranty for my used Toyota, but I'm glad I did today. I'm writing this review after blowing a tire on the highway this morning. And last week, running out of gas while in the middle of nowhere. Both experiences have made me very grateful that I had my warranty because I was able to have both issues taken care of quickly, at little expense to me. Connecting to a Delta rep was speedy, and my claims process was was simplesimple as 123. I will never not have an extended warranty on my car.


C
Cole m
Newark, New Jersey
5/29/2018
I'm so happy I purchased an extended warranty through Delta Auto Protect, because I was able to save so much money after having it for such a short period of time. I had an upcoming buisiness trip, and my car decided to malfunction the day before I was supposed to head out. I wasn't sure that I would have time to get my car fixed, but I called in to the Delta Auto Protect customer service line to inquire about my options. While on the phone with them, I had my car towed to a nearby garage, where they assessed the damage and shared that it would take about 4 days to fix because they needed to order a part. I told the rep about my dilemma and she happily told me that I could get a rental car... Read More


M
MDR
Dallas, Texas
5/27/2018
Please Stay away from this company and do not allow friends and family to be talked into a warranty It may see like a sweet deal because of the price but remember you get what you pay for and in this case it is less than what you pay for They will rip you off and lie to you repeatedly to avoid paying for your repairs. I would need a book to tell you all the specifics but y issue was never resolved and my car was in the shop for a month before I paid to get it out


S
Sochi
Los Angeles, California
5/24/2018
I think I made a mistake buying this. Took the car to the dealership, had it evaluated. Delta said they will not cover a main part of the transmission. But the parts they will cover, they only want to pay the dealership less hours than what they say it would take to repair. Also, Delta will not pay the full price for the parts. I have emailed and called server times to get an itemized list of the hours and parts they will pay, but no responds yet. So far, I rate this serve poor but I will repost if they fullfill their promise.


J
Jonathan M
Ashburn, Virginia
5/23/2018
Runaround and blatant lies. Do not give them your money. I purchased a third-party extended warranty from Delta Auto Protect. Recently I created a claim due to a loud high-pitched noise my engine began making. I took my car to a garage meeting Delta's requirements, and the garage determined that the noise was caused by my alternator belt tensioner, tensioner pulley, and idler pulley, which had been damaged by a major oil leak caused by a failure of the oil filter housing profile gasket. Delta told the garage that they would cover the cost of the gasket, but that the other parts do not fall into the category of "Covered Parts" in my contract. I reviewed my contract, which states: "WE... Read More


D
DON B
Atlanta, Georgia
5/16/2018
Today I had an appointment with my local Lexus Dealer. My right cv joint was leaking. We called Delta at 12 noon and was told that a rep would call back . one hour later I called and said no has called and was told that someone would call. Left dealership at 2 pm and went home. At 4pm I called for a third time and was told someone would call me back. I'm writing this at 9:30pm and still no one has called. This is the worst customer service I have ever seen. I wish I had my money back to buy a warrantee from a reliable company. Signed Don E Bryant, Augusta Ga



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