PetFirst Pet Insurance Review
49 Customer Comments & Reviews - see all comments
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PetFirst Healthcare LLC is a pet insurance company that was founded in 2004 and based in Jeffersonville, Indiana. It offers accident and illness coverage for cats and dogs and operates in all 50 states. The company offers discounts for those with multiple pets, and allows you to choose any vet you like without pre-approval.
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49 Customer Comments & Reviews
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I shopped multiple pet insurance providers before purchasing coverage for my dog, Zoey. After comparing quotes, PetFirst offered the most comprehensive coverage for my 8-year dachshund and was more affordable. Some of the other companies wanted to limit her coverage based on her age or charged $10-$15 more each month. PetFirst offered me great comprehensive coverage without a lifetime limit at a price I could afford. I would highly recommend!
Just didn't want to cover much for my dogs. For the price, just not worth it.
I'm a big fan of pet insurance not because I want to use it, I just want that extra peace of mind for my 5 cats. The best thing that I like about pet first insurance ithat vets don't like is that a they have to include the S.O.A.P / treatment that they performed on my cats. I'm a big fan of documentation, and it helps keep vets honest in a highly competitive field. I have found in comparison to ALL of the pet insurance companies that I have interviewed that PetFirst.com is the most straightforward and easy to understand pet insurance company with the most reasonable rates.
I have had Pet First since my Boxer was 4 months. When he turned 5 and his renewal was up I was not going to increase his coverage b/c he was healthy. The agent on the phone recommended that I should b/c of his age/breed etc. I have had 2 other Boxers who died VERY young so I thought about it and it was only $20/more...GOOD THING I did. 1 month later my dog started acting VERY strange....3 months later he collapsed..HE HAS HEART ARRYTHMIAS..6 months later he had a heart attack... He takes 8 different medications A DAY ($500 every 30 days), wears a heart monitor every 4-6 months ($600), blood test every 3 months ($200) not to mention ER visits when he's breathing different...AND he has... Read More
So u c the pix Tis was my Pom cannoli insured by PF tat tey gave no assistance in the over $4k medical bills I appealed all of them all they want money morals cannoli Had to b put to sleep bc of her medical issues unless u give birth to the pet don't even consider them HORRIBLE
We have had PetFirst for Years and our policy has remained in force the entire time. Recently, our dog developed further complications from an issue diagnosed a number of years ago (while he was covered). All of our current claims have been denied because his condition was considered chronic after the initial diagnosis. So if a problem comes up while you are covered they will call it chronic for future claims and deny future claims even though you were covered at the time of initial diagnosis.
This insurance company makes you go through hoops before any claim is considered and then it i usually turned down. The worst as far as paying claims no smatter what level of coverage.
In May of last year, my dog Clinker and I were hiking through the woods. She leaped off of the path to chase something and got hung up on a branch, creating a 10-12 inch skin tear down the inside of her hind leg. We rushed her to the vet, who was a bit wide-eyed at the damage, later confessing to me that she tried to hide how bad it looked. The staff had quite a time removing the broken pieces of the branch that were lodged under her skin, but Clinker was sewed back up and good as new within a few weeks. I had heard from numerous pet owners that their pet insurance didn't cover any claims that they had made, so I had never considered getting it, until my new neighbors told me... Read More
I used them for years with my dog and they got to $100/ month in premiums with horrible customer support and paying me around 1/5 of what I submitted. They took their time proceeding claims- way more than their published 10 business day commitment. You are better off putting $50/month away to pay the vet directly and keeping these guys out of the loop.