PetFirst Pet Insurance Review
49 Customer Comments & Reviews - see all comments
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PetFirst Healthcare LLC is a pet insurance company that was founded in 2004 and based in Jeffersonville, Indiana. It offers accident and illness coverage for cats and dogs and operates in all 50 states. The company offers discounts for those with multiple pets, and allows you to choose any vet you like without pre-approval.
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49 Customer Comments & Reviews
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We have had 2 emergency incidents in less than a year! Silly dog! Both times everything went smoothly! We pay more monthly for a lower deductible. No issues at all!
About one month ago I adopted my 9 week old puppy. We believe he is a mix of Labrador Retriever, Heeler, Fox Hound and who knows, anyway, he has been amazing! I took him to his first vet appointment, submitted my claims by scanning and email. They sent me one email that they received the claim, a couple days later an email stating it was processed and I will be receiving a check in mail very soon. I believe the whole submit claim to receive the check took about 9-12 days. I have not received the check yet(email was sent yesterday) I am curious as to how much I get back and how a puppy visit breaks down as far as a checkup and stool sample including medicine for a stool parasite.... Read More
Always satisfied with communication, processing time, and reimbursement delivery time. Never had any issues. M
Best pet insurance
Don't waste your money. This company looks for ways not to pay claims. They label claims as either preexisting condition, or routine healthcare. In addition, they are slow, and don't call you back when promised.
What a joke for insurance. They don't pay for anything that clearly your plan says it does. So unorganized and clueless. So dissatisfied , they seem like a scam.
My 4 year old Fur Baby got sick dehydration & Pancreatitis.... Not only scary but very costly... Sent my claim in & was reimbursed about 75% within 10 days of claim.. Thanks Petfirst for fast & easy claims. K. Kemp
I was glad that I had my insurance when Riley got cancer and had to have surgery I am very pleased now that as he's growing older and things happen that I am covered and I at least get some money back from the costly treatments that he has to receive.
This company is really difficult to deal with, and there are no managers to speak of. My cat was hospitalized for fever, vomiting and lethargy. I have a whopping 3500 dollar bill, and they denied me,saying that my cat had pre-existing condition a year prior. Well, I also had a fever and vomiting a year ago because I was SICK, if I went to the Dr. today because I was sick, they wouldn't say it was pre-existing. The way PetFirst explained it to me, the cat could never have vomited and gone to the Dr. prior to the policy date. Ridiculous.
Peace of mind is what is most important to me. My experience with PetFirst Pet Insurance has been positive all the way. They are very fast to pay for all legitimate vet bills, and I can rest assured that if my pet needed complicated specialty vet care, my pet would be covered.