PetFirst Pet Insurance Review
120 Customer Comments & Reviews - see all comments
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PetFirst Healthcare LLC is a pet insurance company that was founded in 2004 and based in Jeffersonville, Indiana. It offers accident and illness coverage for cats and dogs and operates in all 50 states.
The company offers discounts for those with multiple pets, and allows you to choose any vet you like without pre-approval.
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Customer Comments
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Pet First is offered as a payroll deduction at my hospital system. It was half the price that I was paying at Nationwide Pet Insurance, formally called VPI, Veterinary Pet Insurance. My dog went for a routine annual exam and he had his labs drawn for dental surgery that wasn't scheduled. Two months later he had dental surgery, they listed it as pre-existing for the dental cleaning. He also had bilateral ear infections which they only put towards his deductible since it was under $100.00 per incident. So this may just be a waste of money.
6 People found this helpful.
I have had this insurance for 9 years. I have rarely used it other than for basic needs. I get denied about 50% of the time. Most recently I got denied for a surgery...the main reason I got insurance. I have $7500.00 to draw from yet I got denied my claim for small print exclusion. I get to pay monthly premiums and $5000.00 medical bill. I don't see how this insurance is even in the top 10. It sucks in my book. Underwriters get a heart! Emma Pavich
6 People found this helpful.
We adopted 3 shelter cats with a free one month policy for "peace of mind". One of the three cats had a URI that was deemed resolved prior to our adoption. a month after adoption she acted sick and was diagnosed with pneumonia; they denied the claim saying that it was pre-existing. shameful; I'm a doctor of human medicine and not even the worst insurance company would do that. horrible
5 People found this helpful.
This company is really difficult to deal with, and there are no managers to speak of. My cat was hospitalized for fever, vomiting and lethargy. I have a whopping 3500 dollar bill, and they denied me,saying that my cat had pre-existing condition a year prior. Well, I also had a fever and vomiting a year ago because I was SICK, if I went to the Dr. today because I was sick, they wouldn't say it was pre-existing. The way PetFirst explained it to me, the cat could never have vomited and gone to the Dr. prior to the policy date. Ridiculous.
5 People found this helpful.
I have had this insurance for a few years & was satisfied ,until the premiums went up substantially, I then spoke to a representative who helped me choose a policy, which I found out to be just awful. So now I am waiting over 2 weeks to speak to a manager ,because they have no direct line ,who said my voice mail didn t work (when another representative left a voicemail),
& it seems I m getting a major run around . I already spoke to numerous representatives why I need to speak to a manager & they are still asking me to clarify why I need to speak to a manager. Because I feel the chosen policy was misrepresented ...
5 People found this helpful.
This insurance company makes you go through hoops before any claim is considered and then it i usually turned down. The worst as far as paying claims no smatter what level of coverage.
5 People found this helpful.
I was provided a 1 month policy with my shelter pet adoption. The dog got sick soon after getting home. I incurred over 800 in bills and Pet First denied all claims. The say it was a pre-existing condition, but the dog had no symptoms before he was adopted. This is a typical insurance scam, collect premiums and deny claims.
4 People found this helpful.
They are terrible. TERRIBLE TERRIBLE TERRIBLE. Poor customer service. Painful for our vet's office to deal with on claims. Our credit card was stolen this year and they claim to have emailed and called us but no emails go through. Would be awesome to actually get a LETTER before they cancel your policy!
4 People found this helpful.
Saved the life of three of my dogs over the 13 years I have been with them. Do not even think of not using them they are GREAT!!!’ Can not day enough positive things about them. They may cost a little more but how much is the life and health of your best friend worth?
3 People found this helpful.
Rates may be good but they will do everything they can to avoid paying a claim. Over 4 months of them requesting the same health records over the over and denying them for being incomplete. They were ALL records on the dog and there is nothing in the policy stating the minimum allowed. considering the dog was 9 months there weren't a lot of records. They finally agreed they had what they needed a few weeks ago but never reopened the claim. Awful experience. I'm still fighting . . .
2 People found this helpful.
Our Partner
- PetFirst is partnered with the Humane Society
- Short waiting period before coverage begins
- Hereditary, congenital & chronic conditions
- No exam required
- Coverage for exam fees
