PetFirst Pet Insurance Review
49 Customer Comments & Reviews - see all comments
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PetFirst Healthcare LLC is a pet insurance company that was founded in 2004 and based in Jeffersonville, Indiana. It offers accident and illness coverage for cats and dogs and operates in all 50 states. The company offers discounts for those with multiple pets, and allows you to choose any vet you like without pre-approval.
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49 Customer Comments & Reviews
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Beware! Unlike most other pet insurance companies who offer a per year deductible, this company charges per incident or diagnosis. You could end up having to meet multiple deductibles per year depending on the health of your pet. Very disappointed.
If it was possible to give them a zero star rating, I would have done so. I have been with Petfirst for 11 years, since my dog was a puppy. Over the last 5 years, she had to have 2 cruciate ligament repairs which cost us over $6,000 out of pocket. These were not pre-existing conditions but when I submitted claims, I was denied and I was treated very rudely when I called to contest the denial. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. Not only did PetFirst not properly communicate that my policy coverage had changed over the years, they also did not treat me well at all after a decade of loyalty. This month, I received and email... Read More
Saved the life of three of my dogs over the 13 years I have been with them. Do not even think of not using them they are GREAT!!!’ Can not day enough positive things about them. They may cost a little more but how much is the life and health of your best friend worth?
Great Company, I have had several large claims i n the 8 yrs Chewy has been alive. They never disappointed me. If it hadn't been for Pet First, I would have had to make a decision no one ever wants to make. Thank you Pet First.
I believe this company is a real scam. We have two dogs and have been paying $50 a month for nine years. Very few claims have we ever gotten anything back on. When my dog needed ACL surgery nothing was covered and it was about $5000. Recently turned in claims for total of about $400 and nothing was covered. I would never recommend anyone using this company. My vet said he could not believe they turned down our surgery claim as it is not an unusual procedure, but I am sure that is exactly why it is not covered as they are trying to save money and not pay out on needed procedures that are expensive.
They were terrible. Kept my premium even after I cancelled because my form was lost in an email. I called and let them know the day my dog died. They even sent a sympathy card. But guess that isn't good enough for them. They decided that my business wasn't needed so they wouldn't even contact me. Aparently the billing department doesn't accept calls. What was so surprising was that I have been a customer for over 8 years and it was good at the begining. Pet insurance is a great think. Just be sure and shop around.
Claim service is fast and efficient. Paperwork is easy to understand. Premiums are reasonable.
GreAt customer Ser ice. Quick turn around d for claims.
We are so thankful to have had PetFirst insurance. We have had several incidences of cancer with our dogs, and they have saved us from financial failure. Thank you Petfirst!!!
They have paid for my dog's cancer issues every time. Great company, and I highly recommend their insurance!!!
- A+ rated with Better Business Bureau
- Short waiting period before coverage begins
- Hereditary, congenital & chronic conditions
- No exam required
- Coverage for exam fees