GreatCall Medical Alert Review
35 Customer Comments & Reviews - see all comments
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GreatCall is a medical alert provider that is based in California. Formed in 2006, this company’s alerts are GPS-centric and fully mobile, with the option of phone application integration. At GreatCall, there is no hardware or service radius. For a monthly fee, GreatCall provides several service-level features, including fall detection and 24 hour response.
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35 Customer Comments & Reviews
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Jerry Lucero I bought a great Call I like the size but i put in my pocket and the glass broke no one would replace the glass. I many cell phone over 30 years and never had a front glass break. all i could was dump it, and take the loss.
Your device did not work ! Very frustrating to me and my 96 year old mother. After replacing the device 2 times we were informed after talking to 3 supervisors that if the device is used near large bodies of water. The device will continue to look for a signal and wear the battery down. We sent the devices in early September 2017 and have not been reimbursed. I am now on my third call to the Service center and on hold for 20 minutes. If you live near any body of water, do not waste your time.
We chose the Lively because of battery life and smart phone app options, like being notified when greatcall was contacted and being able to locate my mother via GPS. She had one unit active for less than a week before it started having problems. We were told that every time the battery was changed, the app would need to be reinstalled on her phone and everything would need to be set up again. How many seniors using this device can do this?? Once we received the second unit, it worked for less than 2 days! We could not change the battery and I will be sending it back.
Will not take voicemails. Was sent a second phone, it still will not accept voicemails. Everything set up properly, incoming calls ring six times then nothing, phone goes dead! Not a good phone for dementia patient, too confusing for senior citizen. Just has bigger numbers!
I have had the old version for a number of years and have used it once. Was so pleased with the response. I have stepped on it a couple of times by accident and still such a quick response. Was so excited to get the wearable as I was wearing the old one on my wrist and it was heavy and not very attractive but cannot stand the ones around your neck. I realize some folks do not have a smart phone so that may be their best option. And the cost if half the price per month. thanks for coming up with an alternative. Fances Rang Chenoweth.
Great idea. In use is questionable. We just took a 3 day trip out of state,yet the weekly report shows we were out and about for 19 hours. Wife wears it every day yet it usually reports less than 6 days use. It is on the charger EVERY night for at least 8 hours yet a couple times a month it turns off from low battery after about 11-12 hours of being on.
I got a Great Call and a Jitterbug phone at same time. I did not know you could buy the phone at Best Buy. Wish I had as this one has never worked and the terrible Cust Service will not take it back. The button next to the bed was fine but it blinks all night and keeps me awake. When I called CS they said it needs to prove its working??? Then CS is almost impossible to reach and when you do they are not very helpful. No necklace came with the button so if I fall in living room what then so I called and they sent me a lanyard that had no connection to the button Another call and they sent something to attach to button and my engineer son could not do it. Another call and a part was sent... Read More
The Lively will not hold a charge and spends most of the time on the charger. The Splash was much, much better but when I tried to switch back to it from the Lively I was informed that it was no longer available. It is only supported if you had a Splash and never "upgraded?" to the Lively.
Does not stay connected to my phone.
My Mother-in-law had a greatcall. Battery life on the unit sucks, 12 hours or less. What good does the unit do if it has to be on the charger 50% of the time, NONE. Thats what happened when she fell a few days ago, greatcall was on the charger because she had forgotten to charge the night before. Thank God she was able to get up and to a phone. We are Switching!!!
- Starts as Low as $19.99/mo
- Unlimited Range with GPS Technology
- Mobile, Waterproof, 1-button Medical Alert
- Free shipping, No landline required
- No Contracts or Installation Fees
- Fall Detection and Device Replacement
- Use Promo Code: GCJB010 after you input your credit card at the very end for 10% off!