GreatCall Medical Alert Review

Rating: 8.9 / 10 (Excellent)
37 Customer Comments & Reviews - see all comments
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GreatCall is a medical alert provider that is based in California. Formed in 2006, this company’s alerts are GPS-centric and fully mobile, with the option of phone application integration. At GreatCall, there is no hardware or service radius. For a monthly fee, GreatCall provides several service-level features, including fall detection and 24 hour response.

How is GreatCall rated?


Contract & Price

Overall Rating: 8.9 / 10 (Excellent)

With its exclusive reliance on mobile GPS infrastructure, GreatCall limits its user base to those that live in areas where this technology is commonplace. Within this demographic subset, mobile GPS medical alerts are best for those who still maintain active, on-the-go lifestyles. GreatCall’s low cost is extremely reasonable, and a great reason to give their product a try.

GreatCall Equipment

Equipment - 8 / 10

Since mobile GPS is their sole insfrastructure GreatCall's medical alert system are dependent on those who have access to such networks. That said, its automatic fall detection and product replacement guarantee help keep the company competitive.
System Types
Help Button Option

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Equipment Warranty
Product Replacement guarantee. GreatCall replaces devices when it is stolen, lost or broken.


Monitoring - 9.7 / 10

GreatCall's professional monitoring services are operational 24 hours a day, seven days a week. For both emergency and non-emergency dispatches, they are prepared for any event that may arise.
Monitoring Options
Professionally Monitored
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does GreatCall cost?

Contract & Price - 10 / 10

Although fees are required for additional persons to be monitored, at $19.99, GreatCall offers an industry-low starting price point for its mobile GPS services.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Equipment Fees
Cancellation Policy
No cancellation fees. Activation fee, first month service charge, cost of device, applicable taxes are refunded within 30 days of date of purchase.

GreatCall Reputation

Reputation - 8 / 10

Despite its unfortunately large number of negative reviews, GreatCall is accredited by the Better Business Bureau with an A+ rating. With a lack of corroborating endorsements or ratings from other sites, there is little to indicate GreatCall’s standing within the medical alert industry.

Additional Ratings

BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
10935 Vista Sorrento Pkwy #200, San Diego, CA, 92130
Mailing Address
10935 Vista Sorrento Pkwy #200, San Diego, CA, 92130
Year Founded

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37 Customer Comments & Reviews

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Don M
Gilbert, Arizona
I have had the Great Call 5 Star Alert for about 4 years now. I am now on my second unit because the (non replaceable) battery had died on the first one. It appears the batteries are good for about 2 to 3 years. Meaning that you will have to buy a new unit every 2 to 3 years. Fortunately I have never had to use it for an emergency call (I am knocking on wood now). I like the tracking feature where members of my family are alerted when I leave home and can see where I am at any time. Not planning to get hijacked and thrown in the trunk of my car but with the tracking feature people would know where I was. Since I have carried it for emergencies and have not had any I can't attest to... Read More

Saint Paul, Minnesota
Terrible customer service got the device did not work after first day of receiving it. Called they would send out a new charger and if that did not work would send new device. Paying for service which we don't have and all the customer service rep could say was "this is our policy".

Crestline, California
Worked well for the first couple of months but for the last month the "link" has been down. I was able to see if my Dad was at home or not and if he was charging his battery right. Suddenly the link went down and for 4 days, I got a different story from each person. Finally spoke with a supervisor who stated the link was down but that the unit was working and tracking on their end. They had no clue when it would be resolved. Another 2 weeks has gone by. Found out my Dad went for a walk yesterday and the unit never recognized it. Today I get a notification that he was out at 0530 which he was in bed. DON'T BUY! How can you run a business and have no clue when your own technology... Read More

Jean H
Richmond, Virginia
I've had a 'Great Call' device for going on years now. I must be a frequent caller - seems like I fall - getting off the toilet or getting in my wheelchair - at least once a month. Besides getting stuck in the mud while wheeling around my yard or walking my dog. When I call 911 myself (one of Great Call's options), there is always an argument on whether I live in the city or county. I'm in tears before they finally agree I'm in the city. When I use my Great Call people - THEY get it straight - and the 911 people show up where I am.! Since I do walk my dogs, I *must* have a device that works everywhere. (Sometimes I drive to a park before unloading the wheelchair and the... Read More

Robert M
Lowell, Massachusetts
Got great call on advice of sister booker and cousin RN . Luv it.

Joan T
Whittier, California
They sent me a defective Great Call Splash. Though I paid $20.00 for extra shipping it took 4 days to get here. It took an hour to get through to a technician and for him to confirm it is defective. $10.00 more to ship a replacement in good time, another call to stop billing for non-use. Will it work?

Robert H
Batavia, Illinois
Waste of time, never did a follow up review to verify activation, discovered 11 days system was never completed. Great call expects too much of the elderly. Never did a follow up call or e-mail to address satisfaction. Completely disappointed, stay away all talk no go. Reported my experience to the better business bureau of Mo. ;(:(:(:(:( F----------

Our Partner
8.9 / 10
  • 25% Off for Mother's Day
  • Fully-mobile, waterproof, single-unit w/GPS
  • Goes everywhere with you
  • No landline, no installation needed
  • Cellular coverage on most reliable network
  • Self-managed, US-based service and monitoring centers
  • Fastest agent response time, in any emergency situation
  • Automatic fall detection service available
  • Free shipping, no contract & no cancellation fees
  • A+ Rating with Better Business Bureau