GreatCall Medical Alert Review
37 Customer Comments & Reviews - see all comments
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GreatCall is a medical alert provider that is based in California. Formed in 2006, this company’s alerts are GPS-centric and fully mobile, with the option of phone application integration. At GreatCall, there is no hardware or service radius. For a monthly fee, GreatCall provides several service-level features, including fall detection and 24 hour response.
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37 Customer Comments & Reviews
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Does not stay connected to my phone.
My Mother-in-law had a greatcall. Battery life on the unit sucks, 12 hours or less. What good does the unit do if it has to be on the charger 50% of the time, NONE. Thats what happened when she fell a few days ago, greatcall was on the charger because she had forgotten to charge the night before. Thank God she was able to get up and to a phone. We are Switching!!!
My Boss Mark is 90. He loves the mobility it offers. Excellent choice if you're a Senior
Poor service! Thought equipment was working until trying to use it, not even working! False sense of security!! Bought brand new equipment and they said there equipment was malfunctioning! Wanted to ship another one for 24.99! Dont use this company!
Battery life is about 7-8 hours. Even had them send a second set and had the same problem. Don't buy this product.
After quite a bit of research, we decided to get a Lively Wearable for my husband after a fall caused by a diabetic low last winter. When we received it, we received the wrong color. I contacted customer service and they said they'd ship the right 1 with a return shipping label. When we received the 2nd 1, they sent the big, boxy 1, not a Wearable, and there was no return shipping label. I contacted costumer service, again, and they apologized and said they'd send the right 1 and make sure we received a return shipping label. We finally received the correct device the 3rd time around, and received the return shipping label to return the 2 incorrect devices. We thought things were... Read More
I called Greatcall for a gold lifeline for my mother-in-law who is 86 years old and has some serious medical issues. The first one arrived as promised but when we got it set up and activated we found out the next day that there was an issue with it. I called customer service and spent an hour with the technician trying to figure out what was wrong. She finally agreed that we needed to replace it. I received the second one within the next 6 days and had it activated the evening of 2/6/17. Everything seemed to be fine. I stopped into check on her this afternoon and found that it was not working. I called customer service once again and was transferred to a technician. After trying many... Read More
I had to return 4 medical alert devices because they wouldn't hold a charge. When the 5th one failed, I cancelled the service.
My sister recently ordered a lively wearable from GreatCall, because she had had a stroke. I did the preliminary research into this product and because it is rated on this site, I thought it would be trustworthy. I thought that this product suited my sister the best, as she is not elderly and is very active. Furthermore, I was attracted by the fact that she did not need to hook this up to a landline, and that we as family members could download an app on our phones which would alert us if she called 5-Star emergency services. From the beginning, we experienced numerous problems with the device and the system. When she tried to set up the test calls and test out the app with her son's... Read More
We have had 4 different Lively devices, one did not work after activation. My biggest complaint is the GPS location does not work! At times the 5 Star Agent could identify my location but a majority of the time the information is 20 minutes to several hours old. If you are driving and have an emergency you cannot count on this device. Cancelling my service with GreatCall!