Bay Alarm Medical Alert Review

Rating: 9.4 / 10 (Excellent)
879 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?


Contract & Price

Overall Rating: 9.4 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 9.1 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit


Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract & Price - 9.5 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded

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879 Customer Comments & Reviews

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Cindi N
Walnut Creek, California
We use this in Northern California for my husband's mom and aunt and in Southern California for my mom. It has worked well several times when needed. Just knowing they have this helps them stay a bit more independent and gives us peace of mind.

Ppaula P
I feel very comfortable with my Bay Medical. Thank you

Papa's P
Santa Rosa, California
Very happy with Bay Alarm. Got the alerts to give me peace of mind and its perfect. When used, they answer prompt and professional. If its because the necklace gets hits accidently they still are great and log it that way, no problem. And when it was needed it was wonderful, I could take care of her rather than juggle the phone too. Fantastic service.

Carol W
Palm Bay, Florida
while running in the backyard with my dog Sammy, I slid on wet grass, fell and fractured my ankle in two places. No one was at home in my house, but I did have the mobile GPS button on my belt. I pressed the call button, and it was answered; I explained what happened, the gal said she would call the paramedics since no one was at home to help me.

Marion W
Spartanburg, South Carolina
Bay Alarm has met and exceeded all of my expectations. They are prompt to answer any alarm efficiently and the people, who respond to the alarms are very nice even when the alarm is set off accidently. They are friendly while working to extract all the important information. The one thing that is not working as well as I expected is the alarm itself. Sometimes I think the alarm should go off, it doesn't and then a very small bump will set it off.

Fairfax, Virginia
Excellent, reliable product and service. Has come to aid in a couple of situations when my mom was home alone, including one recently where she fell and couldn't reach a phone. Help came swiftly, we the family were notified quickly and we were all able to get her the care she needed quickly and to be gathered with her quickly too. Gives us all peace of mind that she can get help and we can be notified about any situation when she's home alone. Great company!!

Judy P
Wilmington, Delaware
When a mistake is made setting off the machine, they are right there asking if I am ok. Couldn't have better help than that. Thanks for being there immediately.

Marilyn M
Alamo, California
Good service. Only problem, I have managed to set off the alarm several times by mistake, usually in the middle of the night when I hit it. Very jarring, but your people are very nice and accommodating.

Marcella W
Rancho Cordova, California
Excellent company great Customer Service.

Jo A
New Brunswick, New Jersey
Thankfully, I have never had to use my alert system. I wear my necklace (24/7 and hope I never to push that button. I do wish, however, that the neck cord was white or natural, for those times I forget to take it off when I go out the door. Any chance of you sending me a freebie wrist alarm for those new customers I brought to your company?

Top Rated
Our Partner
9.4 / 10
  • Limited Time! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • A+ Rating with BBB, Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers