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Bay Alarm Medical Alert Review
ConsumersAdvocate.org
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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I put it on first thing every AM, and off to recharge at nite. I live in the country by my self and it is a comfort to know that if I fall I can get help right away.
The only time I had to push the button was as a trial when I first got it.
My friends and family are so glad I have this.
We have only had to use Bay Alarm in one emergency situation and they were amazing. Since that day, I have been able to rest easy, knowing if something happens to my mom, I willl be contacted. When we need to test the device or have a question, they are always responsive, helpful and patient. Anytime anyone talks about getting an alert system, I always recommend Bay Alarm.
We purchased Bay Alarm for my mom who is 86 yrs old, lives alone, and has history of falling. It
was very easy to install. My mom wears the device around her neck without any
problem. Thank God, she has not had to access for help yet, but when I conduct
the recommended monthly check, it connects very quickly to an operator. Customer
service has also been very helpful & courteous. The only reason I did not rate
it 5 stars is because she has not had to alert anyone as of yet, and hopefully, never will,
but it provides a great deal of comfort & security knowing we have the medical alert in
place in case she does.
We transferred from my mother-in-law to my mother. You made it easy to set up. We're feeling better about Mom being on her own now.
No need for use at this time. Thanks!
Very pleased with Bay Alarm and their responders. My 86 year old mother uses the Bay alarm pendant since she lives alone. In May 2017 she had a bad fall and was unable to get up on her own. She was able to use the pendant to call Bay Alarm and they immediately called the contacts on her list. EMS was also called and they were able to transport her to the hospital with a fractured pelvis. If she had not had this medical alert device, she probably would have been on the floor for hours or even a day before I would have found her. Thank you Bay Alarm!
So kind when we accidentally push the Red button. Great customer service. Quick response.
Any interaction I have had with Bay Alarm phone operators has been nothing but the best. Quick to answer calls and immediately ask what problem I have. Twice my button was accidently pushed and the operator was very concerned. I explained to her that my button had been pushed in error and she was very kind and said "no worries". My identification, address and phone no. was then verified before she let me hand up. I am very satisfied with Bay Alarm service and would recommend them to others.
We have only needed Bay Alarm a couple times since we installed it, and both times they responded very quickly and notified the EMS immediately. Fortunately we live almost directly across from the fire station and EMS station, so they also responded very quickly. Thank you Bay Alarm.
Haven't had to use yet but am at peace knowing that I have Bay Alarm if needed.
I have had Bay Alarm for about 1 year. I did some research of the various companies and Bay Alarm seemed to stand out above the rest. Also, when I was researching, I would ask the different companies to just send me an email, not call and pester me. Bay Alarm was the only company that respected my wishes and let me finish my research. Then I called them. I never felt pushed to buy anything I did not want or need.
The customer service has been great, too. I try to test my alert monthly and they are right there to help.
I know if I needed it for a real emergency, they would be right there!
A great company.
Top Rated
Our Partner
CELEBRATING PUBLIC HEALTH WEEK SALE: 75% off MGMini
promocode: HEALTH75
- Selection of At-Home & On-The-Go Devices
- 24/7 U.S. Monitoring Support
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones
- Free Month with Annual Plans