Bay Alarm Medical Alert Review

Rating: 9.4 / 10 (Excellent)
879 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?


Contract & Price

Overall Rating: 9.4 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 9.1 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit


Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract & Price - 9.5 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded

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879 Customer Comments & Reviews

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Pete J
Wilmington, Delaware
Bay Alarm is doing well. There is one small change I would like to see: The change involves the mobile GPS device that sends a location with the help signal. The device is fine, and it comes with a dressy black holder to wear on the belt. If I am unconscious in the park while exercising, no one would know what is inside the black velcro GPS holder attached to my belt. I would prefer a more undressy holder. Could a holder be developed that is all white,. This would stand out better. On the outside of the holder can be an international red cross symbol.. If I were unable to help myself, anyone would notice the white holder on my belt and see an international red cross symbol,... Read More

Pat Z
St Louis, Missouri
We actually have two family members using Bay Alarm. My mother, who is 97, and my brother-in-law, who has ALS. My mom hasn't fallen yet, but there have been a few times when her alarm has gone off accidentally. Once, she dropped it on the floor; another time, it his the sink when she was brushing her teeth. Both times, she was contacted immediately by Bay Alarm. I love this system. It's easy to install, and I think their customer service is top notch. They are also one of the most reasonably priced systems on the market and one of the few that has fall alert. Because of my satisfaction with my mom's service, my brother-in-law now has Bay Alarm alert. He has fallen a couple times,... Read More

Mollie M
Elmhurst, New York
I am pleased with my Bay Alarm Medical Alert. Since I have not used any others, I have nothing to compare it with. I will say that your staff have been very informative, courteous and helpful each time I have spoken to them. Keep up the good work.

Leon W
Effingham, Illinois
I am very satisfied with the service of this company. The product seems to be the best on the market. Customer support has been excellent. However, their warranty is useless. The unit failed during the first year. Instead of replacing it per the warranty, they insisted I damaged the unit and I had to purchase a new one at my cost. Because of this I am looking for a company that equals their service and will be switching as soon as my contract expires. Furthermore, if you pay for an entire year, there is no refund if you no longer need the service.

Leo W
Lady Lake, Florida
When I started with Bay Medical, I was told there would be no contract. When I tried to cancel, I found that there was. And that I would be charged whether I had the service or not.

Noblesville, Indiana
So far good I have told others about Bay Ladies who live alone and have problems

Michael F
St Louis, Missouri
Upon initial installation, one of the wireless activation buttons was inadvertently pressed and within a minute we were called and the person on the phone confirmed our identities and ensured everyone was ok. Later in the week, the equipment notified my mother that there was an issue with the phone line. She quickly determined that one of the phones had gone off hook and subsequently went dead. She hung up the phone and the automated messaging stopped. I'm certainly impressed with how quickly the central office responded the first time. My hope is that any future responses will also be as quick.

Iola S
Lawrence, Kansas
I charge it every evening, it is on me at this time. I haven't had to use it but I have the satisfaction of knowing it's there when I need it. thank you very much

Melda G
Noblesville, Indiana
So far so good I have told others about Bay My family feels better about me having Bay

Saint Paul, Minnesota
Very good service. I like that you call to say you have not heard from us. So test

Top Rated
Our Partner
9.4 / 10
  • Limited Time! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • A+ Rating with BBB, Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers