Bay Alarm Medical Alert Review
879 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.
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879 Customer Comments & Reviews
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Bay Alarm is doing well. There is one small change I would like to see: The change involves the mobile GPS device that sends a location with the help signal. The device is fine, and it comes with a dressy black holder to wear on the belt. If I am unconscious in the park while exercising, no one would know what is inside the black velcro GPS holder attached to my belt. I would prefer a more undressy holder. Could a holder be developed that is all white,. This would stand out better. On the outside of the holder can be an international red cross symbol.. If I were unable to help myself, anyone would notice the white holder on my belt and see an international red cross symbol,... Read More
We actually have two family members using Bay Alarm. My mother, who is 97, and my brother-in-law, who has ALS. My mom hasn't fallen yet, but there have been a few times when her alarm has gone off accidentally. Once, she dropped it on the floor; another time, it his the sink when she was brushing her teeth. Both times, she was contacted immediately by Bay Alarm. I love this system. It's easy to install, and I think their customer service is top notch. They are also one of the most reasonably priced systems on the market and one of the few that has fall alert. Because of my satisfaction with my mom's service, my brother-in-law now has Bay Alarm alert. He has fallen a couple times,... Read More
I am pleased with my Bay Alarm Medical Alert. Since I have not used any others, I have nothing to compare it with. I will say that your staff have been very informative, courteous and helpful each time I have spoken to them. Keep up the good work.
I am very satisfied with the service of this company. The product seems to be the best on the market. Customer support has been excellent. However, their warranty is useless. The unit failed during the first year. Instead of replacing it per the warranty, they insisted I damaged the unit and I had to purchase a new one at my cost. Because of this I am looking for a company that equals their service and will be switching as soon as my contract expires. Furthermore, if you pay for an entire year, there is no refund if you no longer need the service.
When I started with Bay Medical, I was told there would be no contract. When I tried to cancel, I found that there was. And that I would be charged whether I had the service or not.
So far good I have told others about Bay Ladies who live alone and have problems
Upon initial installation, one of the wireless activation buttons was inadvertently pressed and within a minute we were called and the person on the phone confirmed our identities and ensured everyone was ok. Later in the week, the equipment notified my mother that there was an issue with the phone line. She quickly determined that one of the phones had gone off hook and subsequently went dead. She hung up the phone and the automated messaging stopped. I'm certainly impressed with how quickly the central office responded the first time. My hope is that any future responses will also be as quick.
I charge it every evening, it is on me at this time. I haven't had to use it but I have the satisfaction of knowing it's there when I need it. thank you very much
So far so good I have told others about Bay My family feels better about me having Bay
Very good service. I like that you call to say you have not heard from us. So test
- Limited Time! $19.95/ Month. No Long-Term Contract or Hidden Fees.
- A+ Rating with BBB, Special pricing for AARP and USAA members
- 30 Day Risk-Free Trial
- FREE Equipment, Activation, and Gift!
- 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
- Landline, Cellular, and GPS with Automatic Fall Detection
- USA-based and UL Certified 24/7 Monitoring Centers