Bay Alarm Medical Alert Review

Rating: 9.4 / 10 (Excellent)
879 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?


Contract & Price

Overall Rating: 9.4 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 9.1 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit


Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract & Price - 9.5 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded

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879 Customer Comments & Reviews

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Edward P
Chicago, Illinois
Haven't had to use yet but am at peace knowing that I have Bay Alarm if needed.

Rita C
Laurel, Maryland
I have had Bay Alarm for about 1 year. I did some research of the various companies and Bay Alarm seemed to stand out above the rest. Also, when I was researching, I would ask the different companies to just send me an email, not call and pester me. Bay Alarm was the only company that respected my wishes and let me finish my research. Then I called them. I never felt pushed to buy anything I did not want or need. The customer service has been great, too. I try to test my alert monthly and they are right there to help. I know if I needed it for a real emergency, they would be right there! A great company.

Bea S
Roseville, California
When needed had immediate responce

Mary J
Lafayette, Colorado
Upon receiving my Bay Alarm, I felt an immediate sense of peace. Have used it twice (not meaning to) and when the EMTs got here they were glad I wasn't in real trouble. If someone is checking it out, it got my vote!

Los Angeles, California
We just found out that after 2 1/2 months the system wasn't working. I spoke to the Billing Mgr and the Tech Mgr and neigher one could close and credit back to the day of no service. Do not trust your families safety to these people.

Janel B
Sioux City, Iowa
I have been extremely pleased with Bay Alarm Medical Alert for my mom. My mom feels safe at home because of this service and everyone is very pleasant when she calls monthly to test her unit. Thank you! Janel ( Daughter)

Warren D
Tarboro, North Carolina
97yr old Mother able to stay at home, and fairly independent thanks to Bay Alarm. Thanks from 75 yr. son

Marian T
Maumee, Ohio
Very prompt when my mother needed them this summer! Excellent notification to the family that mom had called for help when we weren't with her! High ratings for this company

Vera G
Great Neck, New York
I beleive Bay Alarm should check on the people on the plan periodically. That should be part of the service. I hope i will never need it but it would be nice if they checked once in a while Veronika Gelb

New City, New York
Very easy to understand and use. Excellent customer service. Highly suggested for more peace of mind and independence.

Top Rated
Our Partner
9.4 / 10
  • Limited Time! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • A+ Rating with BBB, Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers