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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
 
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How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.bayalarmmedical.com/
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

Loading Reviews ...
dcneed
3/25/2020
Happily, I haven't been in a circumstances where I needed Bay Alarm. But it it still good to know it is there.

lorenmandel26
3/25/2020
I am 78 year old caregiver for my wife who has Alzheimer’s disease. I am comfortable to leave her alone for 1 1/2 hours while I work out at gym while I have her wear the alarm neckless. She is quite comfortable in allowing me this necessary “me time”.

Dawn D
3/25/2020
Everytime I hit the button they answer the call . Thank you all .

G
Gregg M
3/25/2020
This service is very good and I added my Dad to it so both parents have one.

F
Frank C
3/25/2020
I am satisfied with your service, however I have had three false alarms where on two occasions the paramedics showed up at my door. At least I know the service works. Sincerely Frank Cannon

Denise J
3/25/2020
I got this service for my Grandmother. She has had to use it and it worked great. Have checked system on a couple of occasions and the people have been professional and great to work with. Like the email reminder of billing also. Thank you!

E
Elizabeth A
2/27/2019
I have had the Bay Alarm Medical Alert system for many years and fortunately I haven't had to use it, but it here if I should. It is connected to the land line with Verizon. I'm very satisfied with the whole program. I could use a new neck cord and haven't been able to locate one that would work. I now pin it to my bra and at night to my nightgown. The only problem that I have is that my cat has set it off and I keep a small basket over the top of the unit so she can't get to it.

Cheryl R
6/15/2018
This company is strange. They deliver on the actual service. But their customer service is horrible. I moved my mom from Portland, Oregon to Seattle, Washington in January2018. They still cannot manage a simple address change. They cannot even manage to run a credit card. They are almost impossible to do business. They do deliver the alarm service well but I am likely to switch services anyway. I have spent at least 5 hours on the phone with them over several weeks just changing basic contact information.

Linda K
2/2/2018
I have fallen several times and fortunarelaty had help at my house at the time. I have called to check on my gps tests and arm band tests and had wonderful cheery responders verify my alarm was in working condition ,very pleasant. Please tell my childhood friend Roger westfall hello for me. I lost his number. H

D
Donna B
1/17/2018
I would like to try the GPS to see how it does for the 14 days free. Trial you can reach me at 334 600 9802 my name is Donna Bozeman I live in Montgomery Alabama I can't wait to hear from you I am a fall risk I have SLE lupus fibromyalgia Raynaud's syndrome heart trouble blood clots and 9 and I'm also in a Hoveround a little chair and a rollator and sometime I use a cane if I feel good that's if my lupus will let me but most of time I'm in a hospital bed so please give me a call back and let me know 5different other diagnosis

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