TotalProtect Home Warranty Review
57 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
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57 Customer Comments & Reviews
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Do not use this company. I was very disappointed as I had had a warrantee the first year and it was great! I renewed in June 22, 2017. Paid total cost upfront. I added my hot tub on 7/2/17 and paid the extra. I have an email confirmation from the company, a credit card statement with payment. My air conditioner went out ( a 108.00 fix--I paid the 75.00 service charge. In September my microwave broke. Purchased one on my own as the choice didn't fit my built in area. Never received my claim 250.00. In October I received a letter stating that I hadn't paid. tried calling no less than 45 times ( I have phone call log) Mailed them the letter with my email and proof of payment with... Read More
A claim was made the week of May 12, 2018 for an AC repair. It is now June 12, 2018 and still no AC. It was explained to them that a critically ill person with stage 4 liver failure was living in the house. In my opinion this should have been on a medical priority list. On June 8, 2018 I was told the parts were in route. Today, June 12, 2018 I was told they were still being processed and it could be several more days to repair. This is simply not acceptable.... DO NOT PURCHASE THIS WARRANTY. Elgin, SC
Placed a service call on 5/10/2018 on an inoperative A/C condenser. Their assigned technician was out and assessed broken unit on 5/11/2018. As of 6/4/2018, the matter has been "in research/in progress" for over three weeks. It is clear that Total Protect cannot or will not act as per the service agreement.
Lo peor en home warranty bad to bad. When I need the they fail
I own a pharmacy, if I treated my customers as poorly as Totalprotect does, I would have no customers! My wife has had 3 strokes this year and another incident last week.--Still waiting for their authorization to fix my furnace from a service call MARCH 3 2018!--As its tied to my central A.C. no a.c. means over 90 degrees in the house. Service has deteriorated horribly from over 12 years ago--I can no longer recommend this company!
I made a claim for my washer and took the day off for the tech to come home. I waited for a couple of hours and the tech didn't turn up. After multiple phone calls with Total Protect, they assigned a tech the following week. The tech came the following week took a look at 2 minutes ask for $100 check and said that something snapped inside the washer. He told me Total Protect will get back to me within 48 hours. Many 48 hours passed and even after multiple phone calls, today, I am told the claim is rejected because it is a pre-existing condition in the washer!!! I can appeal getting another tech from outside and give them the info. Total Protect caused $100 and 2 vacation days and in the... Read More
Very slow at getting the job done. Lots of extra charges involved when replacing equipment called them on a broken washing machine said it would be at least two weeks before someone could look at it.
I have been 7 years with this company, now that my AC start getting problems, they increase my deductible. I have call them about 5 time for problems with my AC, and almost always with the same problem. They sent a technician to my house that the only thing he do is patch the AC, and ask for the deductible. After 5 times doing the same I decide to cancel my police with them, and replace the AC by myself. At that moment they ask me for a cancelation fee, and the person that told me that, was very rude. Really a bad company and service. I do not recomend anybody to ensure their appliances with them. It is a wasting of money for a real bad service.
I've been a TotalProtect customer for 4 years. My washer-dryer (single unit) has started making a metal-grinding noise a few months ago and it has been getting progressively louder. In addition, the drier started ripping clothes and leaving what appeared to be burn marks on clothing about a month ago, consistently, on every load, so I submitted a claim to get the unit serviced. First issue - the first available appointment was in 3+ weeks. A Sears Appliance service tech came out at the time of scheduled appointment and determined that the unit needs new dryer slides/seal because the existing one was completely worn out, getting the clothes stuck, causing the ripping and rust stains.... Read More
I have called multiple times, no answer. This company is a scam.