TotalProtect Home Warranty Review
52 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
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52 Customer Comments & Reviews
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I made a claim for my washer and took the day off for the tech to come home. I waited for a couple of hours and the tech didn't turn up. After multiple phone calls with Total Protect, they assigned a tech the following week. The tech came the following week took a look at 2 minutes ask for $100 check and said that something snapped inside the washer. He told me Total Protect will get back to me within 48 hours. Many 48 hours passed and even after multiple phone calls, today, I am told the claim is rejected because it is a pre-existing condition in the washer!!! I can appeal getting another tech from outside and give them the info. Total Protect caused $100 and 2 vacation days and in the... Read More
Very slow at getting the job done. Lots of extra charges involved when replacing equipment called them on a broken washing machine said it would be at least two weeks before someone could look at it.
I have been 7 years with this company, now that my AC start getting problems, they increase my deductible. I have call them about 5 time for problems with my AC, and almost always with the same problem. They sent a technician to my house that the only thing he do is patch the AC, and ask for the deductible. After 5 times doing the same I decide to cancel my police with them, and replace the AC by myself. At that moment they ask me for a cancelation fee, and the person that told me that, was very rude. Really a bad company and service. I do not recomend anybody to ensure their appliances with them. It is a wasting of money for a real bad service.
I've been a TotalProtect customer for 4 years. My washer-dryer (single unit) has started making a metal-grinding noise a few months ago and it has been getting progressively louder. In addition, the drier started ripping clothes and leaving what appeared to be burn marks on clothing about a month ago, consistently, on every load, so I submitted a claim to get the unit serviced. First issue - the first available appointment was in 3+ weeks. A Sears Appliance service tech came out at the time of scheduled appointment and determined that the unit needs new dryer slides/seal because the existing one was completely worn out, getting the clothes stuck, causing the ripping and rust stains.... Read More
I have called multiple times, no answer. This company is a scam.
I placed a service call on 9/19/17, I did not get an appointment until 10/5/17 but I was not to upset because Hurricane Harvey had just happened and I figured that because of the enormous loss was the reason for the long period for an appointment. Wheel the repair persons came out and repaired my stove but told me that my dishwasher needed to be replaced. So I still have e not heard from anyone and it is 11/6/17. I call 10/20/17 and was told that they would expedite my service order, still no call. Today I have been on the phone with them for two and a half hours, 28 minutes the first time, when the person answered they hi g up on me, called back on hold ten minutes, when the lady... Read More
I have never had a satisfactory response from this company. I have had to come out of pocket for much more than the company has. Customer service is non-existent. I would not recommend them to anyone. They have a good sales pitch and that's where it ends.
Have been trying to ge ahold of the customer sevice dept for 5 days. One day I was on hold for 1 1/2 hrs. Finally hung up. In fact I am on hold right now, 5th day. My contract is expiring and I AM TRYING TO cancel. Be warned this is not a good company. 8/11/17
I called the customer service because I couldn't access my online account. After an hour wait, the customer service representative transferred me to member services. After another 30 mins they asked me to call this number 18775509254. When i called it said "Thanks for calling Sears". I don't know if they are lazy or stupid. May be both. Be aware, they do not pay for modifications. If your appliance needs to be replaced they will only cover for example water heater. I had to pay almost 1000 dollars out of pocket plus so called 100 deductible for parts and pipe mods. The deductible is going up to 125. I regret leaving American Home Shield.
When I signed up for total protect, the assured me “Unlimited Claims Coverage; No matter what the total cost of repair or replacement, all covered claims will be paid for by Total Protect.” However, when my hot water heater cracked and required replacement, they only covered $648.65 out of the $1876.88 cost to replace. To make matters worse, the hot water heater was specifically listed as a covered item. TotalProtect also assured me that “There are plenty of service technicians in your area to help with any claim” and that “Total Protect pre-screens the service professionals in your area so that you’re guaranteed a reputable and trustworthy service company.” However, there was only 1... Read More