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TotalProtect Home Warranty Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
116 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
 
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How is TotalProtect rated?

Breakdown

0.0/5
Transparency
4.0/5
Claims Processing
4.8/5
Coverage Options
0.0/5
Additional Benefits
4.3/5
Customer Experience

Overall Rating: 2.6 / 5 (Average)

TotalProtect's home warranty service is notable for their industry-leading policies, including low premiums and long-term service recall periods. These benefits are counterbalanced by their higher-than-average service fees and overall negative presence online. In the case of the latter, the sheer number of customer complaints may be enough to give potential customers pause, despite this being generally true of the industry at large. While keeping that in mind their full refund policy may encourage those on the fence to give them a try.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Systems Benefit Limit
$1,000

Coverage Options - 4.8 / 5

TotalProtect’s home warranty policy options, (appliance, systemic, or combination), are designed to suit any customer’s needs. By covering many common appliances, systems, and specialty items, albeit with itemized caps, this company operates similarly to its competitors.

What does TotalProtect cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Specialty Items

  • Pool/Spa

Contract & Price

Contract Details

Annual Premium
Starting at $230
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.3 / 5

Starting at $230, TotalProtect’s premiums are the most affordable in the industry. Their 12-month contracts, moreover, do not require home inspections beforehand. Personalized quotes are available by way of their online calculator, and they offer full refunds within the first 30 days of the contract, provided no service has yet been performed.

Sample Contract

TotalProtect provides a sample contract for potential customers on its website: TotalProtect Sample Contract

Cancellation Policy

1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

Service Fee
$75, $125
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
40,000
Service Recall Period
180 days

Claims Processing - 4 / 5

Though they have low premiums, TotalProtect's maximum service fee of $125 is high for the industry. Having said that, their recall period of 180 days is industry-leading. Otherwise, TotalProtect’s in-network exclusivity, as well as its 30 day waiting period, falls directly in line with the industry average.

TotalProtect Reputation

Company Details

Year Founded
1979
BBB Rating
B

Reputation - 4.2 / 5

TotalProtect’s parent company, Homesure of America, has maintained a B rating with the Better Business Bureau since 2007. There are, however, 1,662 total complaints, as well as 61 negative reviews. This is opposed to their three neutral and two positive reviews.

Contact & Additional Information

Homepage URL
https://www.totalprotect.com/
Company Phone
(866) 607-9674
Headquarters Address
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
1979

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116 Customer Comments & Reviews

Loading Reviews ...
mamagholston
8/3/2020
If I could leave a 0, I would . When we first bought this warranty over 10 years ago, it was under another name. Every since they changed, the service went up $40 in one year and now that we need our AC and furnace replaced, there seems to be a problem. They sent us a contracted technician that didn't write up the whole job, and then want to change us an upgrade fee for $900 for replacing only the AC. They were going to pay him $450 for putting it in, so where does the upgrade come in. Sounds to me like I'm paying for a new AC. This is our last year with this company. I agree with the other customer (No Protect). Why sound I pay you every month so that when I need a part replaced, I'm... Read More

A
Anna
8/3/2020
I would like to give this company a new name, "No Protect". I have been a customer for over a year. We have been satisfied with the service somewhat; plus we are not picky anyway. This is also the first time I have posted anything negative online and open Yelp account because I do believe in giving grace to people or, this time, a company. However, after many hours, calls, and my time spent (free to Total Protect). My patience has run out and Total Protect got this honor. On 6/10/20, I have requested a service for a washing machine. Three different appliances companies have came out during the pandemic by the way. There are still no results. During this time I have requested for a... Read More

S
Steve P
7/23/2020
Avoid this company like the plague. We are now on our third month without a dishwasher. The company has sent two different low-level contractors to our home (both of them told us upfront that “they don’t work on Bosch stuff”). Customer Service will never let us speak with a supervisor, or they lie to us and say “the supervisor just tried to call you.” The customer service is a complete disaster RUN.

Jacquelyn S
7/23/2020
As a rule they have been a great company they have denied to cover water heater 3/2020 no hot water till 6/2020 had to go another route $125.00 is deductible. More recent my garage door opener by saying installed wrong that absolutely was not the truth replaced door and coils in 2017 it now 7/2020 door working intermittent came out 6/11/20 and 6/15/20 Job # SCCN61EC1868 Dependable Door Systems who Total Protection gave me to call. Bottom line is not installed incorrectly at any time been in my home since 2007 they just did not want to cover it. The problem was the logic board period nothing to do with being installed incorrect period

A
Anna
7/22/2020
I would like to give this company a new name, “No Protect”. I have been a customer for over a year. We have been satisfied with the service somewhat; plus we are not picky anyway. This is also the first time I have posted anything negative online and open Yelp account because I do believe in giving grace to people or, this time, a company. However, after many hours, calls, and my time spent (free to Total Protect). My patience has run out and Total Protect got this honor. On 6/10/20, I have requested a service for a washing machine. Three different appliances companies have came out during the pandemic by the way. There are still no results. During this time I have requested for a... Read More

H
hilton w
7/21/2020
this company has failed to fix my air conditioiner as of 7/21/2020. Thinks to watch out for there repair companies, in this case TK Mechanical services LLC sent me a email invoice , of $989.95 to be payed before they will do any work. These are the charges Total Protect seems to not cover in doing repairs. DISCONNECT-CONDENSING UNIT $150.00 EQUIPMENT DISPOSAL $150.00 MODIFICATIONS $200.00 LINE SET FLUSH $175.00 REFRIGERANT(PER POUND) $15.00 MODIFICATIONS ELECTRICAL $45.00 TOWNSHIP PERMIT $200.00 subtotal $935.00 NJ SALES TAX $54.95 TOTAL $989.95 My advice is to not do any business with this company they give you the run around with each call and their venders are sub... Read More

R
Rodrick
5/29/2020
I know the policy is cheap but save yourself from being disappointed and upset when you have to make a claim. DO NOT BUY. I was scammed out of $900. Please do not fall for the same thing I did. They make suffer by waiting a week only to tell you the appliance is not covered. They will promise you the world but give you nothing. I encourage others to report them to the BBB.

umlayth88
12/23/2019
I have been with Total Protect Home Services for…over 10 years but it used to be called ResidentialMD. ResidentialMD was amazing. I still have the same Customer number but the names of the company has changed a few times. This Total Protect Home Services under Cinch Home Services located in Boca Raton, FL - is HORRIBLE!!! I have never been so dissatisfied even though I've had Services denied in the past. Note: I have not needed the company for (I think) about 3 years but boy have they gone downhill since my last time using them. ONE STAR IS TOO MUCH!!!! I made a claim for a water line problem (my shut off valve for the cold water line under my sink is leaking) - the plumber... Read More

Bruce J
10/30/2019
I’ve had Total Protect home warranty for 12+ years and have had a few claims that have been resolved successfully. However, my furnace went out a few weeks ago and it has yet to be repaired. It’s cold out. We need a fully functional furnace. I keep getting the royal run around when I inquire with Total Protect and their local contractor (Snow Frosty Heating and Air”.) They we’re quick to collect my deductible but I haven’t seen them since. The current status of my claim for over a week is “Parts are being ordered”. Not ordered, shipped or delivered. Being Ordered. Very rarely have I encountered this level of incompetence with people that want to stay in business. This encounter with Total... Read More

Teresa Z
9/9/2019
I do not recommend this warranty company. They did not reimburse me for my AC unit. I contacted them before my contractor installed my unit. They said I did not contact before my unit was installed. They lied.. I did not get reimbursed for the cost that was covered under my contract.

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