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Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
TotalProtect Home Warranty Review
ConsumersAdvocate.org
116 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
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116 Customer Comments & Reviews
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We were with Total Protect for several years. Our home needed a motor for our A/C unit according to the service technician sent by TP. After two weeks of waiting in August, the technician claimed he couldn't find a motor. He told us he just happened to have a used one on his truck. I explained to him I wanted a new motor. After his belligerence and promise to order to the blower, I accepted the old blower "temporarily." It has been 6 months and 6 calls without any service to get us a new motor. The next communication we received was in the form of a letter from TP saying after 30 days we would no longer be covered. Tbe technician told TP he gave us a "reburshied" motor which is a lie. TP... Read More
We had TotalProtect Home Warranty for almost 10 years - but something happened to the company recently, and we are EXTREMELY FRUSTRATED with their handling of our claim: for (as of today) 2.5 months (!) after submitting the initial claim, we are still waiting for the reimbursement check for our unrepairable electric range - and WE have to pay our credit card all their fees for the purchase of a new range!!! I have been calling the Customer Service every week - and were told SEVERAL TIMES that we will receive the check in 7-10 business days - and that if we do not get it, we should contact the Customer service again. It is NOT service, but rather plain EXTORTION!!! We paid our part of the... Read More
I have been a customer with Total protect since 2012 and have only used the service five times. I called to make a claim to have my stove serviced in January of this year 2021 and I was told that my contract was cancelled. When I asked why I was told that there were not enough service providers in the area anymore and they didn't want to get a bad review for not being able to send out a technician. Mind you they had cancelled my contract in the middle of November 2020 and never sent a letter or anything informing me about he cancellation. The one thing they did do was charge my account for November and December of 2020 and I am getting the run around when it comes to refunding my money!!!!!
Im a current customer with total protect and have been waiting a month now for my refrigerator to be repaired or replaced customer service has been little to no help in resolving the issue at this point im starting to think this was a waste of my money with this company
I have been paying for this warrantee for over ten years. I went through two websites, three phone numbers and 35 minutes to finally get a person to talk to and not have to pay $125 to do it. He sent me to someone else who did not want to deal with me and tried to send me back. I know what the problem is, I have a picture but they have to have their person come out and see it and try to fix something I know cannot be fixed. When I asked how long I would have to be without a heater, they could not give me an answer. Run to another provider.
My oven went out in Sept and a tech came out 9/26/2000. I was told by the tech that I would hear about repair or replacement in ten business days. The repair company could not locate the part. On Oct 21, 2020 I talked to a supervisor at Total protect and was told their research dept. had to see if they could find the part after the repair company could not; but could not tell me how long it would take. This is obviously bad business practices
I have been a long standing customer of Total protect. I have had to used their provided services on several occasions. In 2016 I had plumbing backup problem, called them and they sent a plumber, who temporary fixed the problem. It cost us $ 1,776.36 out of pocket expenses and a $ 75.00 deductible, in which none of the expenses were refunded ! I October 2020, again having plumbing problems, I called (10/15 - Thursday) and was assured that someone would be out the next day. (DID NOT HAPPEND!) I called (10/16 - Friday) now having my hot water tank leaking water. Was reassured that someone would be out that day. (DID NOT HAPPEND!) they claim they were searching for a company within their... Read More
I have paid my premiums to TOTAL PROECT since 2009. Now, in October 2020,Our refrigerator goes out and they do not want to pay. Their technician, mind you diagnosed the refrigerator as overheated. TOTAL PROECT states that our refrigerator a Kenmore elite, is a standalone refrigerator and apparently is supposed to be kept in the middle of your kitchen and not in the designated location. When researching standalone refrigerators, Not a single refrigerator like mine is shown. Obviously this is a ploy to not pay the claim and to reduce their cost. It’s very understandable why this company has such poor reviews.
I TOTALLY agree with the previous review contributors: TotalProtect Home Warranty is fraudulent! We have been with them for four years and never had an issue, so I am guessing they are under new ownership? Our refrigerator was replaced four years ago with no issues. Our dishwasher part was replaced and repaired last year with no issues. But this year our Built-in-Microwave interior door part went bad; contracted company came out immediately. After that, we had to continually call TotalProtect to obtain an update on the status of the repair or replacement. TWO WEEKS later after we called yet again, NOW TotalProtect wants to tell us that "it was not a mechanical issue" so they could not... Read More
This company is a scheme regardless what other customers said. I had a broken refrigerator. The first contractor came after 3 weeks of calling-in TotalProtect. He replaced the compressor. One month after, the refrigerator stopped working again. I called TotalProtect and waited 3 more weeks before another company was sent. The first company refused to come back. The second company came and said that I need to replace the refrigerator. TotalProtect refused to accept the 2nd company recommendation and could not find a 3rd company to come to see my refrigerator. TotalProtect asked me to find a contractor; I went to GE appliance since my refrigerator was GE. GE came to my house and... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone