TotalProtect Home Warranty Review
51 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
Leave a comment for TotalProtect Home Warranty
51 Customer Comments & Reviews
Loading Reviews ...
Contract number 91750046. I be promised a check for my appliance that went out for 75 days. Every week they say 10 more business days. They cannot provide a copy of the check to prove it was sent. Long holds and long wait times every time I call in to find out where my money is.
Total Fraud of a company! Dont waist your money! I have this service on 2 homes. One of the homes had a fridge go out 02/24. A tech came out a week later and diagnosed the issue. Total protect couldnt find the part to resolve issue so they stalled for 2 weeks. On April 1st they said it would be another month because the part had to be made. On 05/01 the part they ordered ended up being the wrong part. 3 months later I still dont have a working fridge and now the supervisors wont return my calls. When I cancelled the service on the other property because of this issue the rep cited some obscure clause in the contract saying I had to pay the balance of the remaining year since work... Read More
they covered my Ac system paying for a new unit. It was not easy as I would have liked but they covered a 5k expense . The co pay for repairs was 85 so you were not fast to call on something you could fix yourself. When they were called they did respond and had great tech who did a good job. I would even say the tech were outstanding not trying to sell up service. etc...My only complaint was cost of coverage and the cost of co pay. after experience another service I got a idea of value.
Do not go with this company. Went against plumber recommendation to replace, but instead to get parts for a 12 year old water heater. Sent wrong parts twice. Horrible customer service.
At this moment I am not a happy customer - Total Home Protect has always provided us with amazing service. We have been their customers for the past 5+ years. Paid our monthly service fee without fail and yesterday we receive a notice that they are increasing their per occurrence deductible from $75 per occurrence to $125. That is Price gouging and I'm no longer a happy or satisfied customer. They stated that their corporate office did this so that they would not have to raise the monthly fee. Well I could understand if they raised it to $100 - but to $125.. No WAY! So FRUSTRATED! Searching a new home warranty company today!
RIP OFF! BUYER BEWARE!!! Premiums paid for 2 years. Sunday night refrigerator starts leaking water...call them to get a claim started. Call Monday to follow up...they can get someone out by Wednesday. Wife had to take off Monday to rotate towels to protect the floor...until a plumber could get out (First $100 deductible). Then I took off Tuesday to await the Service Tech. He arrived a 4:15 p.m. and needed my help with the fridge. He called TOTAL PROTECT to make sure the component was covered...it wasn't. They cover the ice maker but not the filter housing. (Second $100 deductible) They quoted me the part and labor...another $300 and I can buy the part myself and schedule the... Read More
Propane Hot Water heater goes out Friday morning. I call and they advise I have to use plumbers in their network and out of all the names they gave me, none of them worked on Saturdays. I found a plumber who would install on Saturday but Total Protect told me I would not be reimbursed for the costs. I use one of theirs and they come out Friday to do the diagnostic, unhook the tank, and now I only have cold water from my faucets and not the showers. Total Protect tells me later in the day, they will work on this even on Saturday morning but it could take up to 3 business days before I get a new tank even though my claim is coded URGENT. Monday morning they call to say they have sent... Read More
I've had total protect for over 10 years, and have been happy until now. I needed my ice maker fixed, they sent out a tech from Active appliance in Van Nuys, CA. 2 weeks later I find out the it isn't covered and the tech should have called to get the repair approved before fixing anything. Now Active appl. is sending me to a collection agency for the charges, spoke to a Karen a total protect and she said that it"s Active appliance's error and they won't pay... so I'm stuck in the middle... the have to pay $$$.
They claim that they will warranty your appliances and all you have to pay is the $85 service fee. THIS IS A SCAM. They contract through Allright Mechanical (which only has 1.5 starts on Yelp) and Allright attaches all sorts of additional costs that aren't covered in your contract in order to make up the labor cost that Total Protect doesn't pay for. I submitted two claims. The first was for an AC unit. Total Protect claims that the cost of the unit and labor was $800 (which they paid) and that I owed an additional $1000 for the uncovered costs that Allright was charging. I just submitted a claim for a water heater. Total Protect offered to pay $600 which is suppose to cover... Read More
I had Total protect for year's when I would make a claim they came right out took care of the problem paid my deductible which was $50.00 at the time no problem. I think someone else bought the company for the profits only I had two policies on two homes and I filed a claim for a water heater that burst,I called to file a claim they sent someone out but told them to charge me $400.00 why would I pay that when I suppose to have a warranty, I cancelled myplan never to use them again that's why I had a warranty so all I had to pay was a deductible not pay Total protect monthly plus pay for the water heater. THIS COMPANY IS NO GOOD!!! Do not waste time or money.