Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details
CALL NOW

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4208 Customer Comments & Reviews

Loading Reviews ...
J
Jack a
7/8/2020
Took care of everything quickly and efficiently , zero complaints here.

drangstadt93
7/6/2020
They had no service providers in this area even really to work with them! They left me in the heat for 1 week temp as high as 83 during the day with AC running

Z
Zed T
7/2/2020
The worst company ever. When my fridge broke, I requested a service on May 22, 2020. Select assigned it to Absolute Appliance on Thursday May25. Absolute scheduled a service for Monday, May 29. I waited this lengthy process with patience. On Monday I waited the whole day for the contractor to show up. I even called multiple times with no answer at all. The next day on May 30, I have received email to rate the service which I haven't got. I called Absolute and I was told they will get back to me they investigate. I haven't heard since then. Then, I called Select and I was promised they will assign after another one immediately but no answer after that. I called to cancel and was... Read More

Christian I
7/1/2020
I honestly don't have any more time to give to this company, so I will keep it short here and move on. DO NOT PROTECT YOUR HOME WITH SELECT HOME WARRANTY!!! I had two homes with them protected for 3 years and had to cancel both after a year when I realized nothing is going to change with them. They will give you more headaches than peace of mind when it's time to filing a claim or reimbursement. Worst off, it that when I called to cancel, they kept hanging up the call on me, I had to call multiple times, they refused to disclose my refund balance and said a billing agent will follow up with me later. Long story short, they tried to steal my balance to force me not to cancel, but... Read More

S
Spedraza
6/29/2020
Very slow to response. Had to call everyday. Claim not approve. Very bad service.

kwestaggie
6/25/2020
Claims management is a scam. I spent 55 minutes on the phone with Select Home Warranty trying to get someone to explain why a valid claim was denied. After all this time the result (so far) has been the supervisor will call me back after speaking with upper management. I suggest you read several of the negative reviews about Select Home Warranty so you understand their game. First, they con you into their "Platinum" or "Executive Preferred" warranty and then they deny your claim. NOTE: Read the fine print on the contract because that is where they are going to stick you. Pay special attention to Sections 8.iii. - Select Home Warranty can choose not to repair your equipment and... Read More

bigtook1e1906
6/24/2020
Do not get into bed with these guys. They make their money off of a VERY attractive price point I researched 8 competitors and they had the best coverage and price by far ON PAPER. When you read the fine print there is a completely different tail. I didn't get to read the fine print until after I signed up over the phone and received my contract. I immediately attempted to cancel. They are currently giving the run around. I've attempted to call and even email to no avail. The hilarious part is that when I email them about my cancellation their bot automatically sent me back an email stating that my "after futher review, your claim is not covered by your current policy...We do offer... Read More

K
K R
6/23/2020
Setting up our Home Warranty was easy and they had the add on's we needed.

J
Jayne F
6/23/2020
Company was unable to get someone to check out the AC in a timely matter, so they allowed me to choose my own contractor and paid me for the different.

jimirwin27
6/23/2020
I have been using select for many years and have found them to be professional with great customer service. This last service call when I needed a plumber to come and repair my water pipe select not only followed up to ensure the contractor had made an appointment to come out but also called me to ensure I was satisfied with the contractor's work after completion. I have used other home warranty companies before but overall I have found select as one of the best. Jim

Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
READ FULL REVIEW >
CALL NOW
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons