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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
eportello
7/8/2020
Many companies will tell you that there for you but this one’s really is my AC went out to get me somebody for 48 hours I found my own vendor paid for and they reimbursed me 100% great company

M
Maryn
7/8/2020
Customer service was great and answered all of my questions and concerns! Great discounts and prices

Teresa B
7/8/2020
I called about a ceiling fan that needed replacement. I was disappointed to learn that Select Home Warranty would only pay $125.00, which is nowhere near the cost to replace the fan itself, let alone cover the cost to install the replacement fan. The email explaining my claim benefits mentioned a technician, but the person on the phone said they no longer send a technician out to replace ceiling fans. I now have to call back to authorize purchase of a new fan, once I find one I like. There's way to many steps involved to get my reimbursement.

Faye W
7/8/2020
I am very pleased with Select Home Warranty, and their wonderful staff. I recently had a unique situation arise with extenuating circumstances. SHW came through like a charm! What seemed to be a hopeless situation, ended up very nicely, and I am thankful for that. I will continue using SHW, and will recommend this company to everyone. Thank you again!

R
Russell W
7/8/2020
Very Friendly and helpful. Did not Take long to file a claim!

K
Kathleen H
7/8/2020
All of my questions were answered with friendliness, patience and professionalism. Great discounts, plans and pricing. No complaints at all!

mscdcn
7/8/2020
The CSR, Elmo, that took my call and was very nice and helpful. I had called about my dishwasher. He was very prompt with verifying my information and taking notes. As soon as I got off the call, I had already received an email stating a technician will be reviewing the claim and will be in contact.

Christopher S
7/8/2020
Select home warranty has always came through for my family. They dispatch the right people for the repair. Will gladly use again in the future

Alan O
7/8/2020
I did not have to wait long to talk to a representative (under 2 minutes) which is unusual during the COVID-19 pandemic. The issue is a clogged drain, & I was informed that the usual lead time is 24-48 hours to have the contractor contact me. If the lead time was not so long, I would rate 5 stars.

J
Jorge
7/8/2020
I had a refrigerator problem and I was able to set a claim online fast and easy. They got back to me with in minutes.

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$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
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