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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
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Paul B
12/4/2020
so far the experience has been great. only researched multiple plans from various companies and decided on Select. i'm new customer so don't have any service call experiences yet, but the process for acquiring coverage was awesome. looking forward to working with Select

G
Gary W
12/4/2020
I have been pondering Select Home Warranty for two months. I received a text and returned the call to Mr. John Sullivan. Mr. Sullivan was most helpful and informative. I chose the Platinum Care Plan and added a few Optional Coverage items. Mr. Sullivan explained each one in detail and to my complete satisfaction. He then offered me a couple of "pay plans" and I opted a single payment of $1742.81 based on my Military Service and my age of 80 years. In summary, Mr. Sullivan is an outstanding, customer service oriented representative of Select Home Warranty. Thank you.

T
Tristan O
12/4/2020
The agent was very friendly and professional. He provided me with the information I asked for promptly and accurately.

paulryan2701
11/25/2020
I ordered my policy with Select Home Warranty yesterday 24 Nov2020 and I got the VIP product.... the agent told me I will get a copy of my policy in my email within 30 minutes... An hour later- NOTHING!. I checked my email the following morning NOTHING... I called 25Nov2020 at 1230 verified my email and yet again was told that I will received my policy in 20-30 minutes... Guess what??? NOTHING... 5 hours later 1730 I called again... I told the agent that I have been waiting for my policy since buying it and then the guy put me on hold for 10 minutes!!! then a different guy answered later and asked what I need?? At this time I was furious and mentioned that it is unacceptable for the a... Read More

L
Louis
11/23/2020
Very friendly representative. He put together a coverage plan that was better than others I had reviewed.

K
Karen D
11/23/2020
Just signed up with Select Home Warranty, and spoke with Alex. He was an excellent customer service representative and took care of everything I needed.

J
julianne c
11/22/2020
very courteous, helpful and efficient. I had all the information by the time we hung up off the phone.

Will J
11/22/2020
QUICK, EASY AND HASSLE FREE. IF YOU ARE A VETERAN - SELECT HOME WARRANTY IS THE PLACE TO BE. DISCOUNTED RATES AND MORE, I AM VERY HAPPY WITH MY PLATINUM POLICY AND WILL RETURN AGAIN FOR MY NEXT HOME PURCHASE!

Beverly K
11/21/2020
I read the policy and feel if it does what it says on it I am going to be happy with it. Mr. Allen was pleasant and answered all my questions. I enjoyed my talking experience with him.

Robert J
11/21/2020
Haven't had to use yet. But great price and seems to have good coverage. Multipolicy discounts as well.

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