Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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How is this #1. I had old republic and switched to this company based off of your recommendation on the site. They are absolutely horrific.
RUN AWAY FROM THIS COMPANY!!!! this company should be shut down for taking peoples money! called on my refrigerator because it was making a noise. paid the fee only to find out they DENIED the claim. Why??? this is the statement on my policy: "This Agreement covers one (1) refrigerator located within the kitchen of the covered home. This Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator. " Its is the compressor making the noise, but in the fine print it says they do NOT cover sealed components which is the compressor!!! Isn't that a necessary part of the refrigerator to function properly????? Extremely... Read More
This is the worst warranty company that I have dealt with. First they charge you upfront the full amount and then they tell you that they have to wait for 30 days before coverage begins! So they keep your money & you do not have coverage. No other warranty company I have dealt with does this. Every company I have dealt with will enroll you & give you a policy number, but you can only raise a claim after the activation date (30 days) & they charge you only on the date of activation! Secondly, after submitting a claim, it took more than 20 days to get me a vendor to conduct the service. Not to mention that I had to make multiple phone calls, wait while on hold for hours & not get any... Read More
Recently switched from a competing home warranty company to Select Home (SH) based on the promotional price they were offering. My kitchen sink recently clogged (over a week and a half ago), one thing to note is that they give themseleves up to 48hrs just to process your claim and then an additional 48 to find a contractor. I submited my claim on Monday 3/29/21, after 24 hrs I called to see when the plumber would be coming. I was informed they were struggling to find one but that they had up to 48hrs to do so. The next day they said they found somone but forgot to mention that the plumber they found wouldn't be available until the coming Monday, which I had to find out for myself by... Read More
I spoke to an agent , explained my issues, & was promptly contacted. After the phone call I was emailed on the service call.
Everyone was very mannerly.
Please don't waste your money on Select Home Warranty. Their slick sales reps are very nice to you while they remove your money from your pocket but wait until you have to submit a claim. Then you will find out about their ridiculous caps on repairs based on the depreciated value of your appliance. Let me start out by saying the address listed for this business in NJ is empty!! I called the Sheraton where the office is located and spoke to two employees of the hotel. They just lease an office no one is home!! Do a search on the BBB website - literally OVER 6000 complaints. After I moved into a new home I decided to get a home warranty. I am not new to the Home Warranty... Read More
What a horrible, horrible company. I can only assume the positive reviews on here are from bots or paid posters. As soon as I signed the contract, I could not get anyone with answers on the phone. Supervisors were always in a meeting. My point of contact was always out of the office. My claims were denied. I sat on hold for HOURS. Emails went unanswered. They took my money and gave me nothing in return. When I canceled my contract there were a variety of fees that appeared.
Do not under any circumstances go with this warranty company. They are thieves.
The company is NOT honest to tell you about all the details up from, after you signed up and try to file a claim they will start giving you surprises. They delined my claim and I feel it was not reasonable so I tried to cancel it after two months then they told me there will be multiple charges if I consist to cancel. BE CAREFUL!!!!
Terrible! It’s all roses until you actually need something fixed. They can’t find a technician because nobody will deal with them. So you have to get your own and pay them out of your pocket. Then SHW tells you they will only pay a small percentage because your appliance has depreciated in value. Outrageous. We have been burned 6 times. Lied to and given the runaround. Do not buy this worthless warranty insurance. I bought a 6 year contract. Big mistake. Take your money and put it in your bank. Not theirs.
Thank you so much for all of your patience in helping me understand the appropriate coverage I needed for my home.
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- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
