Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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I seriously can't understand how anybody could give this company a positive review. We have tried using them for two different items so far that are absolutely covered according to the policy. This time the service technician came out to inspect a clothes dryer, and determined that it needs an igniter. A part that costs about $35. According to the $799 policy that we bought, Washers & Dryers are covered. We have spent hours arguing with them, as they ask us to refer to some paragraph of our policy which they claim says they don't install parts. What the hell are they covering in this case? How do you repair an appliance if you don't install a part? I don't see that anywhere in my policy.... Read More
Select Home Warranty sales agents have grotesquely misrepresented, falsely advertised, and bait-and-switched on the presentation of the coverage of their home warranties. Before buying policies from them, I asked very direct questions about coverage amounts and limitations, on several occasions and with several different sales agents. I was assured that we would have good and timely coverage when we needed it. I asked “if I have a big problem, what is the maximum coverage I can expect to receive?” To this question, I was told “$11,000 annual aggregate limit”. I asked “What about for one particular item?”, and they said “We get discounted labor from our technicians. Whatever the problem is,... Read More
I have had a claim in for a backed up sewer line for over a week now. There was an appointment scheduled for 2/3 with plumber that not only serviced my ZIP code but had worked on my home in the past, but Select Home Warranty has an internal policy that lets them cancel appointments and reschedule them to providers they know (I and the other plumbing company have made them aware of this issue numerous times) doesn't service my area. Anyone that states that Select Home Warranty did anything for them in less than 24 hours is a Select Home Warranty bought reviewer. Their internal policies are such that no matter what the issue is their dispatch department won't look at the request until the... Read More
TOTAL sham and rude/uneducated claims personnel! Our integrated hot water/boiler heating system was dumping water in our basement. None of "their" technicians were available to service our system so they told us we could select someone else ($100 maximum) to assess the problem and then we could call in for approval. They hung up on our technician after he spoke with them at great length trying to explain to a person who couldn't even understand the basic concept of $1,255 what the issues were. Then told us that the ENTIRE claim was denied because one of the components (expansion tank) that they deemed "not a part of the hot water system" was among the items needing to be replaced. Not... Read More
I am very Disappointed with Select Home warranty. They lied about the services they provide to hook me to buy the warranty then when I needed them they told me they didnt cover my repair. My water tank broke and was leaking and they told me they do not cover leaks or pipes on a water tank. Really??? A water tank is going to leak it holds water. I was told everything is covered by Steve the salesman who sold me the policy. When the claim was denied I cancelled the warranty and they acted like they didnt care. They were just reading off a script someone provided them. I dont recommend them at all.
Select refuses to pay labor for a leaky kitchen faucet. They will pay to replace the washer like part. Rip off
Kept me informed daily as to the progress of my claim. It's nice not to be left wondering if my claim is being handled.
They were unable to find someone in my area to schedule a service call, but provided the necessary authorization so I could have the work done. Great customer service, very prompt.
This is a great deal. Takes as long as any other Home Warranty. Good customer service on the phone and in person. They even covered the Pool parts!
The gentlemen I spoke to originally was very polite and helpful. I wasn’t sure my problem was structural or a roof leak. After a roofer determined it was a roof problem I called back and relayed the information. The gentlemen cound’t have been more helpful. Very pleased with this company. The last warranty company made me feel quilts the one time I needed them.
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