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Home Warranty of America Review


ConsumersAdvocate.org Rating: 2 / 5 (Poor)
147 Customer Comments & Reviews - see all comments
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Home Warranty of America, Inc. is a home and appliance insurance provider headquartered in Lincolnshire, Illinois. With over 20 years of experience in the business, the company offers quick, innovative, and affordable solutions through their 13-month Home Warranty plans and energy saving options. The company currently holds a B rating with the Better Business Bureau.

How is Home Warranty of America rated?

Breakdown

0.0/5
Transparency
3.0/5
Claims Processing
3.5/5
Coverage Options
0.0/5
Additional Benefits
3.5/5
Customer Experience

Overall Rating: 2 / 5 (Poor)

Home Warranty of America offers comprehensive home warranty plans that cover more than most other basic plans. Although their annual premiums and call service fees are on the higher end, when compared to similar offers, the company does provide excellent additional coverage such as the GreenPlus option, which replaces old systems and appliances with high-efficiency models. With extensive coverages, fitting prices, a flexible cancellation policy, and 24/7 claims processing, Home Warranty of America provides everything a discerning customer could wish for.

Coverage

Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$1,000
Typical Appliance Benefit Limit
$1,000
Typical Systems Benefit Limit
$1,000

Coverage Options - 3.5 / 5

Home Warranty of America offers two plans, the Premier and Premier Plus, which include coverage for over 30 items traditionally not covered under basic home warranty plans. The company also provides optional coverage for secondary appliances, saltwater equipment, and even primary and secondary pools or spas. Besides offering a remarkably extensive coverage, HWA also has a GreenPlus plan that allows customers to replace their covered systems or appliances with Energy Star-qualified products. This last option is available for $5.77 a month or $75 a year, which delivers excellent value, considering the amount of water and electricity customers can save using high-efficiency models.

What does Home Warranty of America cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Home Warranty of America exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $580
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No

Contract & Price - 3 / 5

Premiums with Home Warranty of America vary by state, but are generally around $580 a year for their Premier plan, and $695 a year for Premier Plus. Although their annual premiums are on the higher end in comparison with their competitors, they are still within a reasonable range. HWA's plans provide coverage for 13 months, and can be cancelled at any time within the first 30 days of coverage, yet a cancellation fee of 10%, no less than $30, will be deducted from the payment, plus any service fees. Those who wish to cancel after the first 30 days are able to do so but will receive a pro-rata refund of the amount paid for the unexpired term, minus service fees and the 10% cancellation fee.

Sample Contract

Home Warranty of America provides a sample contract for potential customers on its website: Home Warranty of America Sample Contract

Cancellation Policy

You may cancel this Contract at any time. HWA may only cancel this Contract due to Your non-payment, fraud, material misrepresentation or breach of this Contract. In addition, HWA may be required to cancel this Contract as a result of a decision or order of a governmental body or a change in laws or regulations. If either You or HWA cancel this Contract within thirty (30) days from the Contract Start Date set forth on Your Coverage Letter and You have not received any Service, You are entitled to a full refund of the amount paid by You under this Contract less a cancellation fee of the lesser of $30 or 10% of the Contract fee (unless otherwise required by state law). If You have not received any Service and either You or HWA cancels this Contract after thirty (30) days from the Contract Start Date, You are entitled to a pro rata refund of the amount paid by You for the unexpired term, less a cancellation fee of the lesser or $30 or 10% of the Contract fee (unless otherwise required by state law). If You have paid in full for the term and You cancel this Contract before the end of the term and You have received Service, You shall be entitled to a pro rata refund of the amount paid by You for the unexpired term less a cancellation fee of the lesser of $30 or 10% of the Contract fee (unless otherwise required by state law) and less any actual Service costs incurred by HWA. If You are enrolled in a monthly payment plan and You cancel this Contract before the end of the term and You have received Service, then You will be responsible for the cancellation fee of the lesser of $30 or 10% of the Contract fee (unless otherwise required by state law) and the lesser of the costs incurred by HWA or the balance due under this Contract.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 3 / 5

Home Warranty of America charges different service fees for each plan, between $60-$100. Though they have a standard 30-day waiting period before the coverage can begin, maintenance records aren't necessary to receive service. HWA states they are not responsible for routine maintenance of systems, appliances, or components. Clients who want those items to remain in working order will have to service themselves. Two excellent things about this company is that they offer 24/7 claims processing and though they require authorization for contractors before providing services, these don't necessarily have to be from their network.

Home Warranty of America Reputation

Company Details

Year Founded
1996
NHSCA Membership
Number of Employees
201-500
BBB Rating
B
BBB Positive Reviews
4
BBB Neutral Reviews
7
BBB Negative Reviews
189

Reputation - 4.5 / 5

Home Warranty of America is accredited by the Better Business Bureau and holds a B rating with a composite score of 2.87 out of 5 stars, based on 223 customer reviews. However, the company does have more negative reviews than positive ones and has received a substantial number of complaints, which is in line with general trends in the industry. Home Warranty of America is a member of the National Home Service Contract Association.

Contact & Additional Information

Homepage URL
Company Phone
(888) 492-7359
Headquarters Address
1351 Abbott Ct, Buffalo Grove, IL, 60089
Year Founded
1996

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147 Customer Comments & Reviews

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hseay551
6/14/2019
Claim number is 3041557 and is still unresolved. I've been without AC for 3 weeks. I put in the claim 3 weeks ago when it went out and HWA was unable to find a contractor in a timely manner and I wasn't willing to risk finding someone on my own and having it not be covered, since that defeats the purpose of a home warranty. I finally spoke to someone what was actually helpful after multiple phone calls and they gave the the information of several contractors on HWAs list that I could try to contact. This was Thursday, 4 days after submitting the claim. It took me less than an hour to get someone and get an appointment for the following Tuesday. The contractor came out the next Tuesday... Read More


Paul M
6/10/2019
Aweful customer service and even worse "preferred" sub contractors. Will not be renewing.


Kathy M
6/8/2019
These people are unethical. Do not get a home warranty with them. I cancelled my renewal the day before it renewed and was assured the charge would not go through, but the next day, the charge posted. I called HWA customer support number and was told the department in charge of refunds did not have a phone, so I had to email them. I emailed them to no avail. It’s now been 15 days and no refund of the money they were not supposed to take out in the first place.


Bradley B
5/23/2019
My contract number is NC-3875829. It has been over a week since the technician came to our home, advised what needed to be done, all proper paperwork provided on our end. Record high temps are coming this weekend. My wife is pregnant and I have a young child as well. It is 90+ degrees in NC and they are both being very negatively effected, and it is frankly dangerous at that temperature as there is no AC in the house, and I feel like we are being put off. We have exhausted all efforts to resolve this issue in a timely manner. We have called in 6 times since last friday 5/17 and had the issue "escalated" each time. We have talked with the "chat" service and had it escalated, and we have... Read More


J
Joe M
5/2/2019
Poor selection of vendors in my area. If there's any way to check what contractors or vendors they have available where you live, then you should check that first before committing. Then again, you should check that with all the home warranty companies.


Graham S
4/16/2019
Don’t let HWA take your money and deny liability, because that’s what they do. Our cooktop needed repair back in mid December 2018 and HWA appointed a contractor who never turned up. Despite five calls to HWA, nothing was done to fix the problem and by mid April 2019 we were still without a cooktop and cooking on plug-in portable cookers. On the sixth call, HWA finally acknowledged they could not find a contractor and at that point - WITHOUT EVER SEEING THE COOKTOP – decided that the problem was not caused by wear and tear and denied coverage. Don't waste your time and money with this company.


jmechandler
4/8/2019
I just don't see the value on return from any aftermarket warranty cars or homes. You pay $600 up front , but if you get a service it cost $100. This covers the service call cost to the company doing the work. Then there is a $1,000 limit to appliances, so at $700 of my cost , I get $300 of protection for 1 year. If too many things brake your warranty can max out how much they will pay. As I said , there is not enough return on my money. Wish the homeowner just gave me the warranty cash when I bought the home.


mcnuttcl
4/5/2019
Good for small issues, but can’t handle larger problems in a timely manner. I have coverage for a well pump but it’s 12 days without water in my home and I still don’t have any results. I asked to talk to a supervisor and got told they have to submit a request to do so. Completely unacceptable on this issue.


D
david h
3/11/2019
HWA are not to be trusted. They are dishonest and do not honor their claims. I filed a claim with HWA because one of my steam boilers burned up (literally melted through the top). HWA sent tech who said he had no idea why it happened. HWA then asked me for a copy of the home inspection, which i provided, and which said that at the time of the inspection the boilers would not fire because the GAS was turned off at the house. So HWA denied the claim based on my not being able to prove the unit was functioning at the time of the contract. I then got the bill from the sV tech that had serviced the boiler just prior to the closing which proved the boilers were working - and submitted this to... Read More


Zackary M
2/21/2019
I've never before had to fight so hard to get a broken heater replaced. My family was without heat for over 3 weeks (my 3 year old son!) while I fought tooth and nail to get our system replaced. I gave up trying and decided to pay on my own. I paid almost $7,000 to get the system installed. Then, I thought I got lucky when HWA said they were going to do a buy-out. They offered $1,600. That's 25% of what I paid. I understand that HWA bases their prices on what they pay for things, but you can't buy a heating system AT COST for that much money let alone pay to install it and pay for a condenser. I will forever protest the way that HWA does business. They will lie, cheat, and do... Read More



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