First Premier Home Warranty Home Warranties Review
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39 Customer Comments & Reviews - see all comments
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Founded in 2020, First Premier Home Warranty is a New York-based company focused on providing home warranties to homeowners across the United States. They offer two different plans in level of coverage for appliances and home systems. Additional coverage can be easily added to make plans fully customizable.
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39 Customer Comments & Reviews
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FPHW>>>>Which written policy do you stand by? First Premier HW sent one policy when we signed up 6 pages long. It was everything we discussed with sales agent. After 3-Year Policy payment of $1350 was paid to FPHW we received a 19 page policy that had many exclusions that agent had previously said were included on the sales call. When we received the 19 page policy there was no reference to the fact that the 6 page policy they had sent had been rescinded, no warning to read a new policy and agree to new terms. At no point in time did they mention this new 19 page policy received with the welcome letter was different than the 6 page policy received with 1st with welcome letter.... Read More
Do not use First Premier Home Warranty unless you want to lose money and be very frustrated. They do not have a list of competent service providers, they do not pay fully for service, they do not pay for replacements, their customer service is slow and unhelpful...the list goes on and on. My warranty is for 10 years (paid almost $4,000), and I tried canceling after one and a half years, but they are only approving a refund of $600. I continually ask for a breakdown of how they determined my refund, but they will not email me back or return my calls. They are scammers. DO NOT USE THEM.
I have been trying to get my bedroom heater fixed. The first contractor they assigned could not keep the appointment because his technician was ill. The next appointment he cancelled because he said we were too far away. We live on the Olympic Peninsula. Evidently, they don't have any technicians on the Olympic or Kitsap Peninsulas? Why were we not told this when the salesman was so quick to sell us a policy. When I call to submit a claim, I only get the recorded message saying all reps are busy. This repeats over and over without a break. Not even any hold music. When I call a "sales" number, they put me in the que and I'm placed on hold indefinitely. It's getting cold out and... Read More
It's a far stretch giving one star to this horrible, rude, nasty, scammy, so called company. RUN AS FAST AS YOU CAN, AWAY TO SOMEONE ELSE. Nobody else could be this bad. THE RUDEST PEOPLE I HAVE EVER ENOUNTERED. They are not upfront about their exclusions. Which are many. I have never been talked to so rudely by a representative of a company. They were condescending, liars, nasty, hateful people. DO NOT DEAL WITH THIS COMPANY. I hope my honest review can save someone from the horrors of having to deal with these scam artists. Well, no, they are not artists, they are just nasty liars. And NOW, they won't stop calling me to renew my policy! I've told 4-5 people NO, I will never deal... Read More
I tried to purchase a yearly policy with this company, all went well until the salesman Jack Adams tried to upsale me to a multi year policy. I had agreed to a one year, gave him my checking routing and acct #. He then proceeded to tell me about his multi year plan an said we had to pay for for it all up front. We told him we needed to see info and a sample contract on this multi year plan and verify in an email all the terms. Next thing we get an email 6 times from Maverick pay systems that our payment had been accepted. I told Jack that and he said we could cancel and get refund anytime. We had not agreed to this policy. He told us he canceled the payment. Worried that this was false we... Read More
This is definitely not the company that you can trust with your house. We filed a claim and the response time was a month. They tried to deny the claim and eventually paid a small portion of the claim. Their service representatives were very rude and didn't call back. When I wanted to cancel the policy, a 5 year one, they only wanted to pay me less than half the amount paid. We had the policy 6 months. If I could give a 0 rating, I would
We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we finally got the name of a contractor and had them come out for a service fee, the contractor contacted FPHW with information regarding the repair. When we heard nothing back for several days, we contacted the contractor and he said when he submitted the service information he was told we had cancelled the request (which we did not). It... Read More
i purchased a home warranty with first premier in jan of 2022 for 446.78. in may my ac went out in 90 degree heat and i was told it would be 3 or 4 days to process so i called my local tech company and they were there the next day and replaced a part and i paid them 268.00 out of my pocket and my repair was approved and to this day i am still trying to get my money a year later. i paid for a service that i never received from this company. they stole my money . they refused to work with me or any other agency that i asked for help from. i was told at least 4 times that my check was in the mail but it never came. i emailed this company over 200 times asking for my money from may of 2022... Read More
Since i signed up with FIRST PEMIER HOME WARRANTY company in October 2022, i have been very disappointed. On December 30th i filed a claim to have a plumber clean out drain that was flooding my basement. When i submitted the invoice , the claim was approved on January 9th, Then it wasn't until February 16th that i received a very small amount in compensation for repair. After repeated phone calls, i was finally informed that because the invoice didn't have "PAID" written on it, that they only approved this claim out of "Good will".? What the ? So, to complicate matters, i came home from work in early January and my heater wasn't working. I immediately called my service heating cooling... Read More
DO NOT GET THIS WARRANTY COMPANY! They are Scamming us to get money but not provide service. Amazing sales guys but will not cover your claim. I paid for 6 years and after a year when I finally had a claim they made up things to not approve my claim and Todd Pearson - Operations Manager was extremely rude and accusatory although i provided all the supporting documentation. You will do more work with 0 outcome. They just want your money. I paid for a specialist to come diagnose my HVAC system and they gave their recommendation to First Premier Home Warranty, I had to call and reach out over 6 times to get a status and next steps then they asked for 3 years of maintenance report which... Read More
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- Fast claims turnaround time
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- Multi-year discount available
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- 24/7 claims + U.S based dedicated account manager
