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First Premier Home Warranty Home Warranties Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
39 Customer Comments & Reviews - see all comments
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Founded in 2020, First Premier Home Warranty is a New York-based company focused on providing home warranties to homeowners across the United States. They offer two different plans in level of coverage for appliances and home systems. Additional coverage can be easily added to make plans fully customizable.
 
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Call: (855) 779-3555

How is First Premier Home Warranty rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
4.0/5
Coverage Options
4.0/5
Additional Benefits
3.5/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

First Premier Home Warranty is a relative newcomer to the home warranty industry, but enjoys an overall favorable reputation on consumer review sites. The company offers coverage in 27 states. Customers have a choice of two plans and may also elect coverage upgrades for unique home features.

First Premier Home Warranty does not provide specific pricing information on its website, but they make it fairly easy to request a quote online. Monthly premiums and per-service-call prices may vary by location and by the deductible a customer selects.

First Premier Home Warranty policies are highly customizable. Customers can select coverage very specific to their needs. Some homeowners might really appreciate this level of flexibility, while others might prefer to purchase an all-in-one plan to keep things simple.

Coverage

Key Facts

Plan Types
Premier Plan
Premier Platinum Plan

Coverage Options - 4 / 5

First Premier Home Warranty offers a choice of two plans. Its lower price plan, the Premier Plan, does not cover some of the items might expect it to and which are included in competitive plans, including refrigerator, washer, and dryer coverage. You must step up to the Premier Platinum plan and/or to specialty coverage options to get coverage for these items. The company's specialty options include coverage for pools, spas, sump pumps, and duplicate appliances.

Specialty Items and Additional Coverage

First Premier Home Warranty offers quite a few options for covering unique home items. We found their coverage for second appliances in the home—like that extra fridge in the basement—a particularly practical option.

What does First Premier Home Warranty cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Stand Alone Freezer
  • Central Vacuum

Specialty Items

  • Pool/Spa
  • Septic Tank/Pumping
  • Well Pump
  • Roof Leaks
  • Sprinkler System

Contract & Price

Contract Details

Annual Premium
Starting at $399

Contract & Price - 3.5 / 5

You can purchase a First Premier Home Warranty by the month or annually. The company's two stand-alone plan prices are a little higher than average. However, customers may find that if they add specialized coverage for such items you might be expected to be included in a non-custom plan—such as a refrigerator ice maker, washer, or dryer—the cost of your policy can really creep up.

Cancellation Policy

First Premier Home Warranty allows customers to cancel their policies for a full refund within 30 days of purchase, provided no claims are made during that period.

Claims & Service

Claims

Service Fee
$45 to $75

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4 / 5

You can request a service call with First Premier Home Warranty online, via email, or by telephone.

First Premier Home Warranty Reputation

Company Details

Year Founded
2020
TrustPilot Rating
4.3 out of 5
BBB Rating
A-
BBB Positive Reviews
10
BBB Negative Reviews
0
Date Collected
2020-11-06

Reputation - 4 / 5

First Premier Home Warranty receives an A- rating from the Better Business Bureau and a 5-star average rating from the few customers who have reviewed the company on that site. The company earns 4 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://firstpremierhomewarranty.com
Company Phone
(800) 388-1918
Headquarters Address
2918 Avenue R, Brooklyn, NY, 11229
Year Founded
2020

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39 Customer Comments & Reviews

Loading Reviews ...
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pam
2/3/2023
Best experience getting a 5 year home warranty, this gives me a great peace of mind! compared to many other plans and this was by far the best coverage and price. Michael was a pleasure to work with and I could tell he really did care about what was best for us. Thank you for the excellent customer service!

femavic1234
1/24/2023
Lousy, LOUSY service, wrote e-mail today 2/24/2023 at 11:22 am CST, cancelling service for Feb '23 since they pulled out pymnt for the month on 1/22/23. Will wait and finish report later.

plannb23
1/20/2023
Bought a house in June and bought a warranty with them the same month paid in full for 5 years. In January the water softener was making noise so we put in a request to have it repaired. The technician came out and said that the softener needed rebuilt, and submitted the paperwork. FPHW said they wouldn't repair it because I didn't have 36 months of maintenance receipts done on the house. DO NOT USE THIS COMPANY! They're going to fight you on every single claim you put in. Not worth it.

Stacie C
10/21/2022
The worst possible company ever several customer complaints at least 80 just this year I canceled in January within 30 days they have threatened me if I didn't remove this bad review I gave them they would not give me my refund now they are dragging this out so they can say that a form wasn't filled out asked for it still waiting so they can try to prorate it and this way it's not a total loss no they say that they dont have my money 90% of the complaints are exactly the same story please do research before you even get a quote getting a quote gives them permission to keep your digital signature just a reminder

Avi R
9/19/2022
Terrible customer experience multiple technician assigned for my HVAC job no one will turn off mentioning company doesn’t pay cancellation process of the insurance is also ridiculous they put so many charges that you will end up not getting anything back from them be aware don’t Spend your hard-earned money on this fraud.

James R
8/30/2022
Dont want to pay on my AC claim, want to pay me a cash option instead which is lower than it will cost me to have the outside fan replaced. It has taken me three weeks to get this far!!!

jwatson7372
7/26/2022
Finally a company that stands behind there word. filed a claim with them for my dishwasher they had someone out there the following day. Thank you for following through.

161831tt
7/14/2022
when will i git my refund policy no 47691 robert thompson 859 glen valley drive sparks nevada

msa789675
6/24/2022
By far the best company out there. Placed my first ac request with them on Monday, they had someone out there the following morning it seemed like I needed freon. Thank you Alex in claims for your follow up to make sure it was all taken care of.

marray683
6/14/2022
The very worst Home Warranty i had to deal with , I have been wanting a month to have a bathroom sing unclogged, Called home warranty took there time getting back to me they gave me a Company named Gangale Property solution, who after waiting a couple of days I called Gangale back and they said they had no contract with Home Premier became they never signed or sent the paperwork back to Gangale. I called 1st Premier they said it was a fixup so they gave me another company for the repair Core Electric ( I have a plumbing problem, not an electric one) Finally spoke with a women at Core Elec, was to have someone come out on 5/27/2022, she call me on 5/ 26/22 saying the didn't have staff and... Read More

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