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Fidelity National Home Warranty Review
ConsumersAdvocate.org
144 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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144 Customer Comments & Reviews
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The WORST warranty you could possibly find. My AC is not working for a week and they could not find anybody to come out here to fix it. The third party contractor they arranged scheduled to come and check my AC 4 days after I created the request but they never even showed up.
When I called the FNHW, they told me to find an outside contractor who could come and fix it. I did what they told me but now they are telling me to pay either $1600 out of pocket or wait another week for them to find someone who "may" come here to fix it.
This is totally unacceptable. I have been waiting here in Texas weather with no AC trying to get a service from them.
Useless!!! Repeat Fidelity is a scam. A 30-minute delay to speak to someone who is not competent. They have raised the per call charge from $65 to $75. No way to email directly or chat. They threaten to call back if you sendf them a message thru "contact us" but never do so.
They don't deserve half star. I have waiting for nine days to fix my AC in Phoenix with temperature approaching 118 and I am still getting the same message (waiting to get pricing from the vendor) ! They are horrible. Reached the manager and they are not helping either. I had the worst experience and definitely I am not renewing The contract with this company !
This company is the WORST and operate as virtual scam artists. Our AC quit and when we requested a repair were told that their "authorized" contractor would take 5 days before they could come out. It was 110 F out and already over 80 F inside the house. They said we could get outside 3rd party contractors as long as the assessment was less than $100 for the first hour. When we got a contractor on site they only approved 2/3 of the quote because, "We don't pay retail" prices for parts. I asked how much they paid for the parts that the contractor quoted but they had no price list, no previous quotes, nothing. They just arbitrarily pulled a number out of the air and said that was all they... Read More
They hired a horrible mom and pop repair company to fix my AC. They offered a cash out option but it didnt cover the costs of the quotes I received from other AC companies, by in most cases $3000. When I asked to speak with a manager, a person named Monica answered, turns out she isnt a manager. She was rude, ignorant, and constantly spoke over the top of me. I will no longer be their customer in July when my contract come up for renew. I highly recommend going some where else, these guys just dont care.
To start off I can honestly say Iwould not give this company even 1/2 a star!!! Their business practices are unethical. I recently purchased a new home, and had an inspection of the property done of which the air conditioning unit was working. After turning it on on Friday, the AC was not blowing cool air, mind you the heat index was 107 that day here in Texas. So I contacted Fidelity National Home Warrant of which was purchased during the purchase of the home. They told me they would put a rush on the service order and would have someone come to the house that evening or the next day, Saturday being that I have small children in the home. After sweating it out and not hearing from... Read More
I have had issues with my A/C for over 2 1/2 months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem. This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable). After 3 hours the tech said what I knew all along that I need a new A/C. I found a very qualified contractor that quoted me almost half off of what the emergency repair company did and they have declined an "outside" contractor to do the work. They would prefer to send one of their own - one that will put a band-aid on the issue... Read More
I've been a customer with Fidelity for over 10 years. I was told there was a change in ownership around 2015-2016, that would explain a lot, if that's actually the case. Previously I did not have issues. Today -- I believe their male rep was sexist, dismissive and rude to me as a customer and as a woman. Plumbing issue was not resolved, have to pay out of pocket, terrible plumbing co was sent over, they forgot about my appointment. I had to call to remind them an hour after 10am to 12pm window to show up has expired. Plumber -- beyond rude. Fidelity rep-- not polite or helpful. Didn't have issues with Fidelity for years, but not much was broken, so I figured they were fine. Now looking for... Read More
I have been working with Fidelity on the same issue for almost a month now and it is getting ridiculous. The first time we called them, it was to request service for a faulty water heater because the pilot light would not stay lit. After looking at the heater, he concluded that a part needed to be replaced. Here's where it gets confusing. He tells my clients that he'd need to order a new thermocoupler to replace the broken one. When I called the plumbing company the next day, I was told that it was already fixed and that there shouldn't be another problem with it. I was a little confused, but figured the client misunderstood. Fast forward a week -- water heater is broken again.... Read More
Fidelity is a shady company that sends out substandard companies for repairs. I have had to use their services a few times now, and the last time it ended up in a fiasco. I had a heater replaced through them in February 2016. I discontinued my warranty with Fidelity in July because the work that they do is unprofessional and has resulted in me needing to hire professionals outside of their network to resolve issues. The heater, brand new in February, is already faulty, November 2016. I needed to call out a repairman and the circuit board on the unit is faulty. I approached Fidelity with this issue and they refuse to assist. I called the company, Air Serv, that installed and they said... Read More
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🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone