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Fidelity National Home Warranty Review
ConsumersAdvocate.org
144 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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144 Customer Comments & Reviews
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They lie, say they promise they will cover a repair. You complete the repair, jump through their hoops, never receive reimbursement then when you call to see where the check is, they tell you "it's not covered and we tried to call you to clarify but could not leave a message". Total junk. Its a scam. They promised they would cover it and did not. What do you do when someone lies to your face and go back on their word?
I'm a New Home Owner and got this policy on Aug-2018. Would NOT RECOMMEND to anyone because - 1- They have got world's MOST RUDE and HIGHLY UNPROFESSIONAL Customer Care Executives. 2- They have all CHEAP and LOW QUALITY Service Providers. I bet, any Service Provider they assign to your Work Order, look up their review online, they would have Max 1.5 star rating. 3- Your Work Order will NEVER execute on Time. 4- The Unskilled Service Providers they have would always give you incorrect analysis of the problem you have, and they would always favor Fidelity and charge customers for nothing. I had used them for my Pool Service as it was turned green, they guy who showed up very lately,... Read More
Three days before we closed (Oct. 30) on our home, we noticed a gas smell coming from the oven. My realtor called PSE and they came out and shut off the gas. Fidelity was not able to come out since there was no gas. That is fine and totally understandable. PSE came back out on Monday (Nov. 5) and adjusted the nobs on the stove. Wednesday (Nov. 7) I called Fidelity again because the gas was still leaking from the oven. They advised someone would be giving me a call in the next two days. Friday (Nov. 9) I called Fidelity back again to see what was going on. They informed me that PSE had come out on Thursday (Nov. 8) and fixed the leak. This was a flat out lie. No one has keys to the... Read More
Absolutely horrible experience. Our A/C went out shortly after moving in to our new house. Fidelity denied our claim on the basis that it was a pre-existing condition, because the home inspection had noted that the coils were dirty and coil fin was slightly bent. However the inspection explicitly stated it was fully functional. We even hired a guy to come out, and he said that the breakdown had nothing to do with what was noted in the home inspection. Fidelity has refused to reconsider, we spent thousands out of pocket to replace the A/C. We will be taking this to court shortly, it's about time that insurance companies stop getting away with things like this because no one wants to go... Read More
Worst service.Worst customer service. When I was ordering service, I told them that the dishwasher valve has a problem and needs to be changed and I paid $75 service fee. The technician came and said the insurance company is not responsible for changing the valve. I suppose they are supposed to tell me that the insurance does not cover for the valve change but she never told me before I place the order . The technician practically did not do anything and they did not give me an invoice explaining what they did. I called them and after being on hold for a long time I asked them for a refund of $75 but they refused to refund. I asked them to give me information on how to cancel my policy... Read More
I purchased my home in February and a warranty from Fidelity was included. All systems passed inspection at the time of the home buy. In early July, the HVAC system broke down. I called Fidelity Home Warranty to request service, they sent a tech named Barry from Goodman Appliance (for $75) who then replaced the fan motor on the condenser. A few days later, water began leaking from the coil unit in the attic through the ceiling into my living room. I stopped using the AC, called Fidelity and after trying to reach an operator for 24 hours, finally got someone to come out and look. They sent the same tech, Barry from Goodman Appliance & Air Condition (who was very rude to me this time). Barry... Read More
FNHW is NOT the company for anyone who has any more than the most basic finishes in their home. Twice I have had the need of their service in my recently purchased home, and twice they have fallen short of providing satisfactory service. In the first case, they offered a builders’ grade shower diverters, when my Grohe thermostatic unit went out. It would have required tearing up the wall (refinishing was not included) and would have been a lesser product. I took a cash stipend in lieu of work, and had it done myself. The second instance was a malfunctioning remote dimmer unit for six sets of lights, that they just flatly refused to cover, saying that if I went online and read the fine... Read More
Problems with Fidelity? Call your states DEPARTMENT OF INSURANCE and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement. For CA its www.insurance.ca.gov. Fidelity denied my claim for a new AC unit and offered me $1200 cash out instead. I filed a complaint with the California Department of Insurance. two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $2000. I agreed to that cost but Fidelity kept dragging it on saying that i haven't agreed to their terms... After 7 months of going back and forth I notified the California Department of Insurance again, 2 months later i finally got my new AC... Read More
Ist call was regarding my ac. It just stopped blowing cold air. The tech said that the system was old and needed to be replaced. It had meet its life expentacy. FNHW said the claim was declined because it needed to be cleaned. So I hired someone to come clean the unit. That guys said it also needed to be replaced that cleaning wasn't the issue but cleaned it anyways. So then I call back and schedule them to come back out because it is still not working after being cleaned. Paid another service fee and this time told by a new tech that the unit needs to be replaced. FNHW said the claim was declined because I have abestos wrapped ducts. Ok why wasn't I told this in the beginining and $130.00... Read More
Worst service ever. Our AC broke summer June of 2017 and they still haven't fixed it in Jan 2018. Summer is gone and so is winter and in spite of repeated calls, there has been no action from Fidelity. Total sink of money. Not sure how I can recover my lost money .
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Free Roof Coverage
- Multi-year discount available
- No home inspection required
- File claims online or by phone