Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,375 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11375 Customer Comments & Reviews
Loading Reviews ...
Not very happy as I was told one thing and then something else was charged. This is not how business should be handed and I could have not paid for the service charge as it was stated when I called and ask three times and was told that I would not be charged. Then you have people stating to be the manager and not sure if you can believe who you are speaking with. Not happy at all! This will not be the last time you will hear from me as well!’
I made a service request on Saturday 3/17/18. On Monday 3/19 the repair company called to let me know they were too busy, that they were unable to come until the following Monday 3/26. I explained that my case was urgent, that my range oven stopped working completely and that I had only a microwave in the house. She suggested I called AHS. I did. I explained to the representative the urgency of my situation. She called several shops in the area (she said) but was unable to find one to come before Friday 3/23. I asked if I could call a repair company and have them reimburse me. Of course they refused. My rating is based on that they advertise 24/7 but fail to tell customers that... Read More
Ceiling fan motor went bad in our bedroom fan. Choice will only pony up for contractor grade fan WITHOUT THE LIGHTING KIT. If I want the lighting kit it requires more money. So looks like to me they want to replace apples with horse hockey. Will not be renewing with Choice, more like no choice.
Hi , Awesome people had to reschedule 3 times, but really satisfied with ncpd.
Thumps up.
Precious time was loss with the choice representative haggling over whether the repair would be authorized after 30 minutes of haggling with the representative the repair was authorized precious time with loss
The process was smooth as it related to scheduling a contractor, however: the representative didn't see too friendly like maybe she was not having a good day. If I remember correctly her name was Andrea. Customer service is a whole package, not just scheduling an appt.
i was amazed at all the items that you cover in the home. i have tried to get a home warranty with other companies, and i would have to warrant each individual item and it was horribly expensive. i am very pleased with this policy.
The amount of phone calls I got after I filled out forms on line, were annoying. to the point I went back on line to find another Insurance company . I think I agreed to the sign up because of your reputation. and references but mostly so you would stop calling. Then after i signed up I got two more calls to sign up ...It was freaking annoying.
The sales rep was very pushy and arrogant. I told him I would think about it.
Filed first claim for dryer repair part needed. It has been a week so far, and the
technician they assigned does not call back or give you any information. So far
I am not happy with the company.
We have been enrolled with Choice Home Warranty for the past 5 years. In that time we have had a few positive experiences but many more dissatisfying experiences. We almost didn't renew this year but at the last minute decided to do so. Our bad experiences have resulted from the company's limited participating contractors. We have had to wait several days and in one case more than a week to be referred to a participating contractor. When we selected our own contractor (because of a limited Choice Home Warranty contractor panel) we found that even though service was approved, the CHW payment was well below the rate charged by the contractor we chose. Most recent experiences were... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.