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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,142 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11142 Customer Comments & Reviews
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Submitted claim online 3 hours ago. Still no response with an assigned contractor. Cannot get a person to speak to on the phone.
I have been on hold for way too long trying to put in a claim.
This is my first claim and they couldn't find someone to come out.
I am happy that I can contact someone myself but it will take 30 days to be reimbursed.
Dear Sir 1-5-2018 # 694153163/#583232313 This is the worst company (CHOICE HOME WARRANTY) I have ever had to deal with in 50 years. After having HOME SHEILD for years and never having a issue on any claim this was a very bad choice on our part . We changed our company because of a little cost saving and now as they say you get what you pay for. After having plumbing & HVAC, issues we have found out the hard way that HOME CHOICE has a very AGGRESSIVE DECEPTION /FRAUD policy on their claims & excluded components replacements. Also they have very POOR call-in service & return mailing/ E-mail service to date. I am sure you will NOT post this... Read More
Dear Sir 1-5-2018 # 694153163/#583232313 This is the worst company (CHOICE HOME WARRANTY) I have ever had to deal with in 50 years. After having HOME SHEILD for years and never having a issue on any claim this was a very bad choice on our part . We changed our company because of a little cost saving and now as they say you get what you pay for. After having plumbing & HVAC, issues we have found out the hard way that HOME CHOICE has a very AGGRESSIVE DECEPTION /FRAUD policy on their claims & excluded components replacements. Also they have very POOR call-in service & return mailing/ E-mail service to date. I am sure you will NOT post this... Read More
So far we raised 4 issues in the first 2 months of warranty period. We had refrigerator and microwave issues and since Choice Home couldn't find anyone for repair for 2 weeks, we replaced our refrigerator and microwave with new ones along with factory warranty. Then we had garage door problem and we were told that garage door spring replacement is not covered so we paid from our packet. Now the temperature is 0 deg F outside and our heating system broke. So far its been more than an hour and they haven't found anybody. We cannot stay inside and we are going to our friend's house to stay overnight. Its a no-use warranty. Worst one!
To long period waiting for contractor to call in an emergency situation. Long waiting time calling choice.
Not covering the appliance due to lack of maintaining unit. When sometimes there is no maintenance for the appliance. Not covering the expensive items thst go bad.
Serviceman did not appear on time. We had to call to get a committment from him and then he showed up an hour later.
I received a call from the service provider this afternoon advising that CHW was not paying them. I cannot understand this as the technician replaced a start switch on the dryer.
I have called CHW several times and waited more than the promised wait time. Twice I elected to receive a call back from CHW and twice you failed to call back as promised.
WHAT'S GOING ON? I would like a response today.
I am very disappointed with the experience I've had. The Employee was excited to sign me up yet promised to enclose his information in the email to me in case I had any questions once I've received the contract. He fell to do so & when I called back to ask for the name of the person who sold me the service that employee chose to disconnected the call. (I guess he wasn't selling me anything so why wast the time) When I called again to try resolve that issue I wasn't able to get anyone. In my opinion that is not a professional way to handle any customer I chose to cancel my service.
I didn’t choose a rating because I have been completely dissatisfied with CHW service. This has been the worst experience I’ve ever had with a company.. i plan to contact the Better Business Bureau to make people aware of the difficulties and inconveniences I’ve had. I wish I could talk to a supervisor that understands customer service.
It was a wonderful experience fast and easy. I already have my service call. Thank you so much
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.