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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,159 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11159 Customer Comments & Reviews
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CHW is not a honorable company. Would not recommend this company. Chw said my contract had been canceled when I tried to file a claim, paid for service then they said I did have contract but would only pay half of what I paid.
Plus the last person that I talked to was rude and combative
The rep that I spoke with was very efficient and able to get someone to my house the next day! I am very satisfied with the service
The Repair guy was excellent and very courteous and friendly. He did an exceptional job.
Your claims department doesn’t answer the phone and show little interest in helping your policy holders.
The sales person was very helpful, as I added our second home to a warranty also. I’m hoping that when I renew next year the rate will stay the same
New to this company. So hope I don't have to use this. Salesman very professional on the phone.
The worst, my ac unit is having issues and you people said you would pay for the replacement but I have to pay for the labor which is 3 times the cost o f the parts, outrageous if i paid a warrant company to cover appliances, ac unit and others items why should i pay for labor and non covered parts. Your warranty specifically says you wont cover mis matched parts and that’s what you want to install in my home...not happy at all.
When you buy an insurance, you expect it to be like an umbrella to cover you for a rain. Well, this umbrella is nonexistent. The kind of coverage and the hussle of explaining that no, you cannot live in 94F heat without a working A/C for a week, wasn't worth $500 a year for this insurance. Choice Home Warranty will not cover any actual repairs on our old A/C, only a temporary bandage. Since we'll not use $500 worth of bandages, the money were wasted. I could never recommend this kind of coverage.
the s service and help that I got when I had a problem was bad I had a repair on my central ac one day later I had another problem with the repair when I called to ask for help was told it was up to me to contact the contractor that the repair was made by. Was treated rudely by the choice advisor will have second thoughts on renewal.
the service agent NEVER ARRIVED in 4 hour window of opportunity the first day..when he did come the second day DID NOT HAVE PART NEEDED FOR FIX SO RATHER THEN SENDING HIM TO HARDWARE STORE I GAVE HIM A PART I HAD PURCHASED FOR ABOUT $8. THIS SERVICE MAN COMES FROM ABOUT 50 MILES AWAY USING HIS OWN GAS..NOT A GOOD PLAN FOR WARRANTY. CHOICE HAS NO SERVICE PEOPLE FOR THIS IN MY WHOLE COUNTY VERY LARGE AND POPULOUS COUNTY. PLEASE REFUND MY MONEY FOR YEAR 2 & 3 OF MY WARRANTY BECAUSE YOUR COMPANY IS NOT PREPARED TO SERVICE MY AREA!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.