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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,159 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11159 Customer Comments & Reviews
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The claim went super smooth! And the vendor who came to our house was excellent!! Very pleased with the service
Excellent service
Rodd was courteous and straightforward
We are pleased. Thank you
I'll tell you this...I called and read the reviews of 4 other home warranty companies and because of your reviews and if I paid for 5 years I would get the 6th year for free...AND the 7th year and forever I would be locked in to my price, I WAS SOLD! Everything in my home works perfectly and I hope I don't have to call you, but it's nice to know that you will be there if I do! Oh, and 1 more thing...I was told that if I ever wanted to leave, my money would be prorated and I would only pay for the days that I used the service...that was the ace in the bucket, only a reputable company could give that guarantee, thanks for the peace of mind!
The last time I called the Rep had no personality and never told me that putting new faucets was not covered. Also the plumber came with this helper to my home filthy as could be and was on a long hold time for over an hour, never did get through. Needless to say that for the walk in rate I paid all I had done was unclogging of a sink.
I called on Tuesday afternoon with problems with my garbage disposal. By Wednesday morning I had an appointment with someone coming to my home on Thursday. The company called and said they could be there Wednesday evening instead if that worked for me!! They showed up when they said with a call first and replaced by disposal and were out the door within 1/2 hour!! Great service from Choice and Great service from the company they sent. Thank You!!
Had problem with leaking toilet. Contacted Choice at 730am . About 15 minutes later I had an appointment with a vendor for that day. By 3pm that afternoon the problem was fixed. Excellent thank you choice. Also excellant vendor. Problem solved in record time.
I had a small gas leak in my range and the technician worked for almost 4 hours to get it repaired. It only cost me $65 to get it fixed and I know if I had to call out a repair person myself it would've been way more.
This is a preliminary rating until I have an opportunity to utilize the claim process again. I will say that the pricing seems better than most just make sure you read the details about coverage some appliances have a cap for a claim per year. The waiting time to reach a representative is horrendous I called 4 times and each time my wait was 30 - 60 minutes to actually speak to a representative. I did file a claim and it was paid I’m just waiting for the parts to come in so the technician can fix the appliance. The overall claims process is smooth as long as you don’t have to call them.
I only be with you all a few months and I still have mix emotions about your company coming from the company you send out for repairs.
I was very pleased with the way customer service gentleman tried to help me. He offered me a really good deal but I just didn't have the money at the time. I did end up buying a plan. I think it's going to work out great for me.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.