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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,160 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11160 Customer Comments & Reviews
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Heatbusters is a family owned business with excellent response time. I met them through Choice Home Warranty and now use them as my maintenance company for all 3 properties that I own. They take care of all A/C needs.
my claim was handled promptly and expertly. It was also concluded in a prompt manner.
it takes forevert o have work done. i put in a job request and it took 6 days for me to have someone come in and when they did it had to take another week for a part to be ordered and have the technician come out. The technician came out and gound out that another part needed to be order. So it's obvious that it is going to take another 1-2 weks for the job to be do ne. Meaning it'll take 1 month before the job is finally done.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Fuhrer Ndokoh,
We regret to hear your frustration.
We strive to provide the best customer experience, therefore as a gesture of good faith, we have applied a onetime free service call fee onto your policy, in hopes that your next experience with us meets your expectations.
Kind Regards,
CHW
No gimmicks ,you go overboard to make customers happy and you keep them inform through out the whole process.
Your service for the most part is very good. However, if I am trying to reach claims department, I am on hold for over 20 minutes most of the time. It may really help to have an option either on your website or to leave a call back number. Even the USPS appears to be able to provide that service.
Very well done. Impressed. I didn't have to wait by making a claim on the web, and the contractor was very professional. Thanks
I was unable to get through on the phone this morning/midday and after 20 minutes I opted to leave my number for a call back. It is now 10:45 pm est and I have yet to get a call.
I submitted my questions via email and received an answer in short time.
If I have this much difficulty when trying to make a claim o& any urgency I will cancel my policy/contract.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Norm Miller,
Based on the information that we have obtained, you were not satisfied with our hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat-Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout.
Your policy coverage stars 7/18/2018.
Regards,
Choice Home Warranty
Arrived on time. Pleasant, Courteous. Knowledge about product. Answered all questions . Diagnosed the problem immediately. Left the premises as he found it (clean). We were pleased with the service.
The process of solidifying a warranty is somewhat difficult.
With each discussion, things are not included.
As a customer, I don't know what I don't know and in working with various agents, while they're very good - they don't have continuity with prior discussion.
Not the best experience (and this is the honeymoon period.)
I got problem with my home aircontion, called CHW and they acted rightaway. The technician was scheduled the next day. Good job. Choice Home Warranty is very recomendable. I will recomend to friends to get their home warranty from CHW.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.