Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,200 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11200 Customer Comments & Reviews
Loading Reviews ...
The tech was very rude and was complaining about everything like “I am not paid to look for the location of things in the house and that the homeowner should know”
And to make it even worse the hot water heater has not been fixed
The technician was great. He answered my phone calls promptly and gave reliable information. He was on time as promised and finished the job efficiently. I would recommend him to all my friends and family.
A great experience! I was doubtful when my wife called me and said the washing machine was broke. It had a few years on it and if something major was broke, I didn't think Choice Home Warranty would do anything with it. But to my surprise, when the technician diagnosed that it was to expensive to repair, CHW decide to give me a check to replace it. I am very satisfied with their service, from the time I notified them till replacement decision, it was only 24 hrs. Unbelievable!! I also want to put in a good word for the appliance company who was dispatched to my house, the technician was very courteous and professional. He kept me informed of his arrival and progress. Thank you Choice... Read More
My Hot Water heater went out on a Sunday, I Called "CHOICE", on a Monday AM, Early, and the very soonest they got a repair Man, to me, was Wednesday, Noon. THREE DAYS, Without hot wate ! The r Service Tech you provided, was Great,. Very Courteous and Professional. The repairs were Great, and Paid for, However, the time frame, was Horrible.
CHW did it again.
CHW has scheduled technician within 24 hours and technician was at our door step at scheduled time. So far staff have been friendly and courteous, despite dealing with several customers and their complaints. Of course, in a few instances I have to convince the staff about the repairs and they have been understanding and accommodating.
Keep it up CHW.
#69969521 9/6 7:30 am called chw 9/7 6:18pm told sears assigned will be here 9/14 8 days after first call. 9/10 got my own vendor received quote of $548.00 5:30 pm received email from chw that it's too much wil REPLACE the fridge they will give us 500.00 IN THIRTY DAYS. Now I don't know where you live try and get a fridge for 500 $ We are seniors living on SS. Thankfully our volunteer fire department is keeping us with ice.Ads say PEACE OF MIND I LAY AWAKE AT NIGHT WORRYING WHAT IF MY FURNACE FAILS!
Except for the mixup with the scheduling, which we had to suffer for another day and night without A/C, the service was excellent. The Techs went straight to the problem, got authorization to do the repairs, and went to work fixing the problem. The Techs were knowledgable and very efficent. Our problem was fixed in a short time, which made us very Happy. Thanks for the great service after the mixup with the schedule. I will recommend this company very highly. This was our first claim with this company. Looking forward to more good service if we should need it. Thank You Wayne Powers, Norfolk, Va.
If you would allow me to rate a one star I would!!! The company has been out 3 times and the problem on the air conditioner still exists, when the outside temperature is 108. This is not only not acceptable, but life threatening when you are 60 years old. Please find a company that can fix the problem. !!!
Vender response time and communications is unacceptable. Ac broke Sat 8sept 18 and it's now the 12th Sept 18 no one has called me to set up an appointment to fix my problem
The company appt was made with never showed up Called the owner he didn't even know where is tech was The own er had been trying to locate him because he had missed other appts also I looked up reviews that said this company has a reputation for this Choice should drop using this company Two weeks later dryer still not repaired
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. We will contact you directly to further assist.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.