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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,200 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11200 Customer Comments & Reviews
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This was my first time using Choice and it was quite impressive. I called Choice on Saturday afternoon to report a water leak in our laundry room. My claim was acknowledged in less than 30 minutes. After the acknowledgement the local plumber called me to set up an appointment. I was asked if I wanted the appointment tomorrow (Sunday) and was taken back by the next day appointment. Pete and partner came, did the work and were gone. Two very nice technicians. I have to say that I am glad that I switched to Choice and would recommend them highly.
called sunday for repair of my dryer and got email the same day repairman will come on monday and fixed my dryer! Im a happy camper, I say this is a GOOD CHOICE!
Service calls take 2 visits bc no one can ever get through on the phone for approval! Very frustrating to have no air for days in the middle of summer or no water for days due to a bad water heater.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
Very good. On time and thorough. Explained the problem with my clogged kitchen sink and took care of it. Very satisfied.
I have been a customer of CHW for years. They have always been responsive and never had a problem with a repair or claim. Highly recommend.
The whole claim process has been very smooth. It pays to be a long time customer..
My very first claim with CHW was very poorly handled. The A/C tech who was sent by CHW contractor claimed that there is NO access!! Home built in 2012. A/C company who installed the unites sent their tech & was able to fined the "secret" access. I was denied the service due to the false access issue. Then my tech found that it may be the TXV ($1363)that needs replacement. Among CHW MANY MANY excluded (not covered) issues besides, the no access, was "of course".The TXV!!!! When the tech came to replace that TXV he found that the pump NOT the TXV is not working & did replace it. I was promised by more than one representative from CHW to be reimbursed for the cost if there is access!! Later I... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Please provide your policy and claim number for further assistance.
Everything went well....Not 1 complaint!! On time, friendly, knowledgeable! All Good,,,,,Thank You!!
The booklet says you will get a call from the repairman and an agreed upon date and time will be arranged. That did not happen. I got a recorded message telling me the date and 4 hr window time. I was not going to be home so I called repairman and rescheduled. Having to be home and available during a 4 hour window is regressing many years. A 2 hour span would be much more acceptable and then a phone call when they leave the previous job and are on the way would be perfect The work was done very good and in a timely manner. Only complaint was with scheduling.
When they the A/C technician finally showed, the problem was fixed within 20 minutes. The issue I have is the service turn around. I called Choice Warranty on a Saturday and the earliest someone could come out to look at our unit was the following Thursday according to the representative I spoke with, which was frustrating enough. However, on Tuesday I received a phone call from the servicing company to tell me that they couldn't come out until Friday. At this point I'm very irritated, because our upstairs unit was broken and my daughter has asthma and the heat was causing her to have flare ups. To add insult to injury, the technician could not make the service window and did not come... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Frisco,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.