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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,215 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11215 Customer Comments & Reviews
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The contractors you provide are a direct reflection of CHW. Unfortunately, some of them reflect negatively on the company; specifically, Home Tech Appliances. Getting them to keep appointments and completing the repair correctly and in a timely fashion seems to be a problem for them. There is never an attempt for them to make a repair on the initial visit, only to pick up the service fee. As a result, I rate CHW as AVERAGE
Submitted the request on Friday the 2nd of November. Did not get anyone to come out until 7 days later if this happens in the dead of winter we would freeze to death. This was the absolute worst service I have ever had. We are in our 60s and are very disappointed and have told all of our friends about how we were treated. Many were considering joining. My rating would be a 1 STAR
My issue was addressed promptly and EAI Doors professionally replaced my garage door opener.
I typed in a phone number and not 2 seconds later someone was calling me on the phone. I asked, "Seriously? I haven't submitted anything." He said, "Jesus Christ, calm down. " I be using them. They must be desperate for business.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
to whom it may concern my name is Gloria Rand I choice the total package contract and I say that the service I have receive was not satisfactory at all I once requested a repair on my dryer I was mailed 60.00 back and still no repair later on I requested a repair for pluming issue no repair I was told by the gentleman that came from modern pluming that my warranty did cover him removing my toilet I then removed the toilet myself he then said ok now I can do my job the equipment he used looked so out of date he had no friendliness about him it was like he didn't want to be there and when a customer can see that its bad business I'm into customer service myself my contract is... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Our Consumer Advocates will contact you directly.
CHW
Choice Home Warranty have great service. Each time I have file a claim for repair the job have been completed in timely manner. Thanks.
Easy transaction. Called with issue, heater had gone out. I had a service appointment right away. The technician was here in an hour,fixed the problem and we had heat, which is important here in North Dakota. And the cost was only $45.00, what a relief.
YOUR AGENT HANDLED MY SEPTIC TANK CLEANING IN A VERY PROFESSIONAL AND TIMELY MANNER. HE WAS COURTEOUS AND HELPFUL IN ESTABLISHING MY CLAIM, AND WAS ABLE TO TELL ME WHAT THE SETTLEMENT WOULD BE.
My air conditioner stopped cooling, so I put in a request for service around 12:00 p.m. Within minutes, my service was scheduled and the repair man was at my door before 2:30 that same day. I was delighted with the service and grateful that I chose Choice Home Warranty to take the stress out of this situation. Thank you so much. I’m extremely satisfied!
My first experience with CHW was terrible. It took two hours to get approval. I was on hold, transferred from person to person to be on hold more, unable to get an approval for work in which I had a technician at my house.
I left a message for the person that signed my up for CHW to get my money refunded. If your organization cannot answer the phone and give me an approval immediately then you are useless. I shouldn't have to pay a technician for his time because I can't get approval. And I only used a separate technician because your organization couldn't find one.
I don't need the headache of dealing with your organization as evidenced by my experience yesterday.
Joe Lachowicz
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.