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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,226 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11226 Customer Comments & Reviews
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Had an issue with the water heater. Went thru choice to fix it. The technician said it needs flushing and costs $300+. Got another technician from outside Choice to flush for $100 (way cheaper than Chiice), they said it doesn’t need flushing. Talked to Choice again, the other technician changed part and said it’s fixed. This happens everytime with Choice. Not reneweing with Choice anymore.
After I signed up to be a member, I kept receiving more email information to sign up and join again! That can be very annoying as a new customer. Take that mailer off the list. Otherwise it makes me want to cancel my new membership.
Yesterday TIM DOYAL of FORTIFIED ELECTRICAL SERVICES came out and handled the situation for us. He was GREAT! Very friendly and did a GREAT JOB! I even asked for some of his cards to share with friends.
It was really great on time service
The technician was very professional and competent
Fast,effective,courteous. I submitted the claim by internet and made all the process. The response was fast,effective and courteous. Simple.
On my second attempt after speaking with a supervisor I was able to schedule a technician visit to check on water leak on my refrigerator (freezer side bottom). The local technician who visited from Lone Star Appliance was very courteous and nice. He figured out the problem easily and fixed it. After all Choice Home Warranty worked!!!
This was my first claim dealing with your company. I was less than satisfied with the outcome. With my dryer being unfixable, you offered to give me $299.99 for a new one. We'll if you haven't looked at what a new one costs, maybe you should. You can't touch a new dryer less than $460. And that does Not include adding tax, delivery and removal fees. I have out of town guests for the holidays. Not being able to provided them the ability to do laundry while visiting is ludicrous. Since I couldn't find a new dryer for the amount you were providing, I was forced to buy a used one. Out of my pocket none the less. Even after speaking with an account manager who only offered me a max amount of... Read More
I am an out of town landlord and everything related to the plumbing problem was done for the copay. Peace of mind!
The responses from CHW are not answering the inquiries.
EX: on Dec 19, 2018, I said this claim was not completed but FS Rey Angelo Sason answered I have been in contact with a representative.
The fact is the technician from ONE CALL HOME PRESERVATION would report to CHW and asked for approval to replace the root cause of the leaking, the toilet.
I am unsure the values of this system.
On the same day, I asked whether CHW received the reports from Technicians, the CHW rep, FS Anne Jessica Delfin, replied 'Thank you for your email and for being a valued customer of Choice Home Warranty.'
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback Bill. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
The company sent a repair person who gave a false report about our appliance and said he could not repair it due an inability to find the parts because the dryer was under 1 year old. The dryer was 14 months old and I was able to find the parts online. The home warranty called back to send another service person who at first wanted to charge another service fee. The first repair man was also supposed to fix our dishwasher and has not nor has he called back to tell us anything. This being our first experience using the home warranty it is not looking very promising!
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Your case manager is actively working on your claim. Please contact us directly at 1.888.531.5403.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.