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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,226 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11226 Customer Comments & Reviews
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Our heat went out over the holiday. While I realize this is a tough and inconvenient time to get a technician we waited almost 3 days before having service. Fortunately we had alternate methods of heating the home but if we had not had those we would have been in a freezing home during the coldest days of the year. For emergencies such as these (heat in winter) it would be better to have an emergency service that could provide service that same day. Additionally after receiving notification that we would not receive service for 3 days which came 5 hours after our initial request, my wife called to see if someone was available earlier but we did not get a response.
It takes forever to het a hold of you. Yesterday when the contractor was here, he was on hold for over an hour to get to talk to you. Finally when he gave you the info, you still have not processed his information. Your service is bad
Contract took effect 12/25 I had problem on 12/26 with pool cleaner motor and they would not cover due to I could not prove last time it worked since I was out of town for holidays. I cancelled immediately
Lies about the price, took 5 days to get a water heater fixed
There was no one available to talk to this evening when I had questions about an offer that expired at midnight that I received after you live operators were already unavailable. I also had questions about my recent purchase that incorrectly registered the wrong address but could not correct this.
Choice Home Warranty, my review
Customer service is outstanding! Hi Ezra! Thanks for working with me and getting us hooked up again.
Wonderful that you allow your salesman to call back, I NEVER purchase until I talk it over with the hubby, and had to wait until his lunchtime to confirm that we wanted to sign up again. Ezra called back at the agreed upon time and we got it done.
All and all, I would and have recommended you to all I know!
Happy New Year
Piece of mind is a glorious thing!
Every single claim I have ever submitted has resulted in a dispute. Rejection of claims have at times, been for reasons that are fictitious or have no basis in fact. It has just happened again regarding a leak that has developed in my garbage disposal. It was rejected for a reason that is based on no facts at all.
Thanks CHW for your prompt response. The repair man was professional and very personable. He diagnosed the problem within minutes. Now we're just waiting on the part(s).
customer service wasted to much time questioning the technician. It was a small job less than $200.00 not pleased. technician spent more time answering questions than doing the job.
Refrigerator went on the fritz , I called on Friday , made my repair order , he called Saturday , came out like 1:00 pm , up and running again , end of story !!! Super nice guy !!! I don’t lie for anyone it’s the best investment for nerve racking problems at home I ever made . Dave!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.