Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,352 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11352 Customer Comments & Reviews
Loading Reviews ...
CHW is by far the worst home warranty ever. They are very misleading and look for ways to not pay out. I was told that "if they couldn't fix it they would replace it". That has been far from the truth. I submitted a couple of claims to CHW and they paid $0 or fixed anything that was wrong, but I was still liable for the service call fee. I canceled my policy and no longer want to be a part of this!!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy.
We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
I have made 2 claims. Both for appliances (washing machine and refrigerator) both times they are quick to respond and set up a service appointment with an independent subcontractor. And both times they decided it was better to replace the appliance rather than repair. That is where the negative part of my experiencehas been; they do not actually replace the defective appliance but instead offer a cash sum for you to replace it yourself. The money does not cover the replacement cost of a new one. (About half of retail cost for same brand new appliance)
I had a problem with the garage door opener. After checking it out, I was told, they were installing a new door operator! Now my garage door opens and closes as it should! Thanks for the quick a satisfactory results! Ron
5 star service came the next day and fixed the plumbing problem.
The guys name was Jonathan very professional and courteous and explained what was the problem was.
This is the first time using Choice, I was impressed.
the plumber that fixed disposal leak deserves 5 stars.the plumber who checked leak in basement deserves o stars he just wants to make money on our heads no counter top or cabinets need to be moved the elbow can be seen and fixed in the basement,thats where the leak is likely to be ill check it and fix myself rather than be ripped off by a inferior plumber he is so unprofessional compared to the other plumber.....
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. In efforts to enhance the technicians service and performance, we have submitted your feedback to the Director of Vendor Relations, who will review and address this matter accordingly.
This was the first honest repair person I have seen. Being this was the 5th visit by someone to repair the same issue.... he advised me that this issue with my Samsung refrigerator cannot be repaired. He advised me that this issue is recurring in Samsung refrigerators and mine was the worst he had seen. He indicated that the burn that was behind the part he took out was dangerous for me I had asked priorctepsir people about this burn mark and they blew me off. This was the most honest and forthright repair guy who had come to do needed repairs for me thus far. He said the issue cannot be repaired... it was simply not repairable and the same issue will keep happening. I will be... Read More
Not always the company but the representative (contract person) A/C went out on weekend, temp in mid 80's, called Choice for repair and a repairman arrived Monday to check the unit, after a very short time informed me I needed an electrician to repair ( he did not work on mobile homes), collected his fee and left without even checking the outside condenser or looking at the outside unit. NOW comes the good part, Choice sent another repair man out, who immediately checked the outside compressor and found a wire loose, which grounded the connection shorting a circuit. He came inside and checked the unit inside and found the blower motor was not working and would have to be replaced, but... Read More
Scott was great. He fixed my toilet in like 5 minutes. He was professional and pleasant.
This is the second time we have had a home issue that needed attention. BOTH times CHW was prompt, professional and totally saved the day. They kept us in the loop with phone and email communications and sent us extremely wonderful contractors who we would have never even known about before CHW. We absolutely recommend CHW to friends, family, co workers, anybody who asks!
The servicemen were rude and didn't know what they were doing. All they were concerned with was selling me a maintenance job which I turned down.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Angie’s List Reviewer”
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.