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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,247 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11247 Customer Comments & Reviews
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Empower your sales people to give the best price package in the initial contact, instead of someone else jumping in on the call and taking over for them. If you have senior pricing, let the person know. I felt you did a bait and switch. Very unprofessional. Makes me feel like I've been taken.
The technician that came out to repair our dryer was very thorough, professional, and knowledgeable. He was in the area when he got the call and made it the same afternoon. I have used Choice on several occasions, and I have had great service each and every time. I am a General Contractor, and based on my own experiences with Choice, I highly recommend them for your emergency appliance repairs.
Mixed experience.
The techs that come out, are random, and I had to have someone come out twice for the same issue, back to back.
They won't do what you need to get done, but what the Warranty wants them to do.
If any additional work that needs to be done outside of original visit, requires submissions of the request, review by the board, and then it may or may not happen.
Contractors are put in a bad spot by the company, because any subsequent visits for the same issue is a Ding on their rating.
Not very customer focused experience.
Already considering another home warranty vendor once this contract runs out.
It took a while to get technicians out, the customer support people i talked to were rude then i find out that the services i requested for where not even covered. i would truly like to cancel my contract and find a different provider.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Choice Warranty always responds quickly to calls and sends the best technicians to do the repairs! Thank you.
Not sure WHY you request my rating as my experiences only get WORSE rather than better. You fail to disclose settlement terms/reimbursements, which leads to confusion and not providing the best outcome for your customers.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Offering to help with expenses to fix or upgrade an older AC unit. It is not maintaining function. Without an additional large interior AC unit the roof unit is not keeping 678 sq feet under 80 and we have not hit the dangerous temperatures yet. I understand they do not upgrade but my system is no longer made. I’m willing to pay a couple thousand dollars to have a safe living environment. I am told this is a decision at the top. I am a yelp elite and want to give a fantastic review. I have almost 30,000 viewers and appreciate good service and product. I do hope the resolve is that I can help to pay to have cool in my AZ home. A new unit functioning from the company that was sent was... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Cesar from Universal Repair Appliance was awesome when came to assess my washer. Great communication, on time, polite, thorough, couldn't ask for better!
You don"t seem to, care much about us. I more or less found my own repair person. I live in a town of about 20;000 people. We have tons of repair people right in our own town for any repair we need but you looks far away for repair people We buy most of are need right here.. Ask us who we would like to have fix our problem. Thank You
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with our service. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
i had to call back they made a mistake and they corrected it said they would send out a new revised copy i haven't received it yet i will call back about 8am 5-2-19
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.