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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,248 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11248 Customer Comments & Reviews
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The CHOICE HOME WARRANTY every time I have a problem they respond right away,, thanks CHOICE,,
This was my first time using Choice Home Warranty. I was impress on how quickly a technician was assign to my claim. I love the fact that the tec was willing to work with my busy schedule. My time was schedule for between 11:00 am and 3:00 pm. I called the customer service and ask could the tec come after 3:00 pm because I work. The representative said ," she would have the tec contact me and he did. He said to me that was not a problem. He will come after 3: 00 pm . He arrive after 3:00 pm ask what was problem with the unit. He diagnosis the problem which was low antifreeze and a small leak. He had to call to get approval for the leak before he could proceed. It took about 30... Read More
Very pleased with the service and outcome of my claim. Very happy
I can't say enough good things about Choice Warranty. Every time that I have called them. The service people who came out were very courteous and fixed the problem. They even cleaned any mess they might have had to make. I have used Choice at least four times and never had any problem.
I have recommend them to my friends.
Out of all the guys you have ever sent to my home for repairs, Patrick with Collins Comfort Solutions is by far one of the best Residential and Heating guys in the area. Excellent customers and a friendly smile. I know I'll request him in the future and refer him to all my family and friends in the Charlotte area. Thank you
Service tech turned dryer on, felt some heat and said, “it’s not the heating element. He then pulled dryer out and saw lint on the floor. Told me he doesn’t clean, only repairs. He did ask for my vacuum cleaner and sucked some lint from the connector hose. He did not check the inside thermostat or calibrate the heat.
You have to remember that because the deductable is only $45, you are usually going to get new or smaller firms to service you. Plus if your home is in a rural area, it's pretty tough to get a service call. It's a nice security blanket for appliances in your home that BREAK - They have to be completely broken to get service. . We have over (10) contracts & have yet to have anything related to air conditioning covered; yet conversely heat is usually covered. A leaking hot water heater is excluded, but if the heating element is burned out, it's covered. Basically, it's a nice base contract, but do not expect it to be as good as one that costs twice as much. It's like insurance -- how... Read More
So far I’ve had about 4 occasions to call CHW and each time I received great customer service and got assigned a technician either the same day or the next day. Each time the issues were resolved.
It still takes to long to get A claim number. 37 minutes. I was transferred 3 times had long waits with each one.
Finally got someone who could help and would not talk so fast I could understand. Don't like the fact I had a deduction for getting my service man out to fix my air conditioner. I do not want 2 days for you to find out he is the man you would have sent. Living with a house that was 80 degrees already for that long would not have been fun. The way you handle claims is terrible. Lila Acker 580 320 5765
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with your call experience. We understand your sense of urgency in wanting to come to a resolution. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout
CHW
I got the service as soon as possible thank you choice home warranty
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.