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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11257 Customer Comments & Reviews
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Called the Choice repair phone number to report my dryer problem. Checking my emails shortly after I had been scheduled for the next day. The company designated to make the repairs called to finalize the repair details. The repair technician arrived in a timely manner. The technician repairing our dryer was very knowledgeable and professional. He quickly and correctly identified the problem, had the parts in his van and repaired the dryer without delay. Currently, dryer is working great. Couldn't be happier with this experience.
Matt the representative was easy to talk with..was satisfied with what he offered
My AC broke down on Wednesday afternoon. I called CHW at that time to file a claim and about 3 hours later I received word that a tech would come the next day on Thursday between 11AM and 3PM. The Tech showed up at 12:15PM and checked out the AC system and informed me the fan motor was no longer functional. He told me he would have to get a fan motor and it would take about a half hour for him to get it at the company's warehouse. He returned in about 40 minutes, installed the motor, and returned the system to operation. AMAZING! CHW thank you, the temp was 90 degrees and I don't believe another company could have gotten the system back on line in 1 DAY! I am very happy to be... Read More
Had a clothes dryer issue. Screeching noise. Reported it on Friday. Had an appointment for Monday set up via email within an hour. Technician arrived at appointed time. Diagnosed and fixed problem within an hour or so. Had the required part on his truck. Also oiled a couple of items to prevent future problems.
Communication was really poor. seemed like she was in a hurry to get rid of me. You have my money now but I don't know if my policy is in effect yet. she never returned or confirmed my cell message. I canceled my other service as she suggested so as far as I know I am not covered if anything goes wrong. Really upset at this point and am thinking of going back to my other service.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
I signed up for Choice Home warranty. Salesman talked very sweetly and signed up for 3 years on my 2 homes. I had 3 separate issues/claims with appliance after 45 days. But they denied all of them and I had to pay for all. Then I called to cancel the service and they charged $50 on each policy and prorated charges for ZERO service. Don't get scammed or cheated by these people.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
I called Choice on August 28th to inquiry about their Home Warranty Program. The person I spoke with named Anthony, was very attentive and professional. Based on my own situation, he worked with me to choose a plan that fit my needs and in the process, I believe I got a great deal. A better deal than my current home warranty provider. Lower costs and more coverage. One can't go wrong with that. When or if I have to make A service request, I'll be able to give an updated opinion.
Timely knowledgeable service from first call to resolution 20 hours! Was kept informed the entire time
Do what you you say if it canât fixed replace it. Donât send denials based on diagnostics from companies that never came to my house.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
I received prompt reply to my service request. The service company was courteous and knowledgable
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.