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Choice Home Warranty Review
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11,258 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11258 Customer Comments & Reviews
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Prompt attention to my claim, service scheduled same day, and our Central Air fixed during technician visit.
Very pleased with service I've received! Makes the stress of issues that have come up with our home less stressful.
My claim was dealt with promptly and the company (Woodard) they sent to fix my AC was excellent. The repairman arrived the very next day and it didn't take long before he had the unit working again and we could cool off. It was the hottest day of the year and my older brother only has one lung so it was essential that we got the AC fixed right away! Thank you CHW and Woodard for a very cool repair!
I am very pleased with choice home warranty service, they very promptly got the right person to fix my garage door that was not functioning properly, they came on time, were very professional and fixed the problem in no time, now it is working properly, I will recommend it to my family and all my friends for the outstanding service. thank you
This is the worst home warranty I ever heard of. They will not stand by their word. They send contractors to your home that cannot repair the problem. Then they wiggle out of every major repair. I don't use the hate word often but this company is a major rip-off. I don't see how they are still in business. I have a broken washing machine as they authorized me to find a technician and they now do not want to reimbuse me because it is more than $45. And to top it off they claim they don't repair washing machines that has any rust or corrosion. How is it that I have rust or corrosion on a 4 year old front loader washing machine and no one takes the back off to see. I am so done with... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
On 4th July, 2019, I was contacted by a marketer from Choice Home Warranty (CHW) to purchase their warranty service. Seeing important appliances covered, I purchased a year service with policy number 849279862. We have a very well-maintained A/C unit at our home working perfectly for 26 years without any breakdown. On August 20th, suddenly, this unit refused to switch on. We filed a claim with CHW the same day. Next week, CHW fixed an appointment for TLJD Mechanical LLC to visit our house to fix the A/C with the expectation that we will pay a service fee of $65. TLJD is a dubious A/C technician in Baton Rouge. They do not have any star rating. On arriving, they demanded... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Choice doesnât even deserve one star. I have been with the company for several years and canât believe how it has declined in customer service. I will be going with another company that can respond in a timely manner and backs the product they sale. If youâre looking for a home warranty make sure you read the fine print. My air-conditioning claim was denied because my compressor was six years old and they stated it should have lasted 12 years. Unit was On a maintenance plan and they still refuse to cover it.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
My air-conditioning went out on the hottest day that we have seen in our area in a long while - 96 degrees. I called on a Wednesday and within an hour my call was responded to, a contractor assigned and the contractor called me within the hour for a date of the next day. He was scheduled for 11:00 to 3:30 but called at 10:00 to see if they could come earlier because of the scorching weather. I was impressed not only with the work of the contractor (K and I heating and air conditioning in Dumfries, VA) but the way that Choice Home Warranty was on it immediately!!!
Job well done to all involved....
Very helpful, concerned and cooperative with my need for appliance repair and my time constraints..
Very easy to make an appointment and technician came fix the problem right away. You do not see any over charge scheme any more
I thought you could have paid a little more on my losses but rather than take the time w work on it I this went ahead and expected it to finish the job.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.