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š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,263 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11263 Customer Comments & Reviews
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Choice warranty handles your Claim fast the customer service is awesome
Two different sales guys lied to me about maximum payouts for replacement of appliances and services. For example, they told me that if my refrigerator needs replaced they will replace it with the same exact model if still available or a comparable one without a cap. I told both of them that I had a Consumer Affairs article in front of me that specifies that they have a $1500 cap. They both told me that the article was incorrect and that I will have that in writing in the contract when I sign up. Once I agreed to terms and gave them my credit card number, I got the contract via email. The Consumer Affairs report was accurate and they lied. I cancelled the next day. Now theyāre telling... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
I had a tech come out on Nov. 6th and told me my furnace needed a new āmother boardā. Iām sure he let CHW know his results about the furnace. I texted (emailed) CHW about what the next step is and havenāt heard anything back from them as of today, November 8th. Can someone please let me know what the next step is as it gets pretty cold in here when the furnace doesnāt go on.
Thanks, Donna
I needed an appointment next day and got an appointment 10 days from day i called!!!!!!
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise āConsumer Advocate Reviewerā
So far I am a little frustrated that the plumbing problem I called about was not what the plumber who was coming to fix it could fix. I called and got another plumber scheduled, so I am hopeful this will turn out OK. Amelia was very helpful.
Technician showed up when scheduled. He was very helpful and professional. Had to order a part but only took one day to obtain. Am very satisfied.
First time we had to use Choice service and we were very satisfied. Technician arrived on time, diagnosed the problem with our heat pump very quickly, and came back with the parts when he said he would. Problem solved. Thanks.
The technician was thorough and quickly installed the part. Would highly recommend this company.
Iāve never had this kind of protection, but thought Iād check it out. I called in my first claim and it was denied because it was a plumbing issue at the meter box on our side. Iām sure itās in the paperwork somewhere.....it was easy to call it in; however, I believe they use a Call Center (as many companyās do), but I would have preferred to talk with someone who was more informed about the company. She had to go ask someone if it was covered. I also had difficulty understanding the young girl, and she seemed to be having difficulties understanding me. Iām was sorry to experience that Personal help, with a very knowledgeable person, is becoming a thing of the past.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
This is a terrible warranty. They deny every claim you submit.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.