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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,264 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11264 Customer Comments & Reviews
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I have used Choice Home Warranty six times with absolutely no problems and excellent, professional service. Just renewed the contract and am looking for 3.5 years more of the same great service.
Great service and very fast response times. Affordable service contracts and reliable contractors.
Weldon did an amazing job. He knew the problem right away and knew how to fix it. While other repair people I had spoke to said the motor was burnt and I needed a new vfan, eldon said it was the controller was broke. We looked and had a. Extra one in the basement. He put I in and fixed it right away. He saved me hundreds o dollars. Would use him again and would recommend him anytime.
I have lost all confidence in the world when it comes to home warranties due to my experience with Choice Home Warranty(CHW). My hot water heater went hot just before Thanksgiving and the technician that CHW sent out reported that I needed a replacement. I was told that CHW does not replace Hot water heaters!!! They only replace the parts...excuse me certain parts! Here's the kicker, I bought a 3-year policy one year ago and when I asked for a prorated refund....I was told that there was nothing to refund and I shouldn't cancel my policy because of one claim being denied. So no hot water for Thanksgiving 2019, no prorated refund and I can't wait for CHW to call me in two years asking me... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Well l am at this point not as please with CHW as l did when l original took it out .m first experience was good ,then my next service problem just upset me that l decided that l wonât renew my second year .l know company are not in the business of losing money but l am not happy to either hear itâs not cover or if itâs not repairable just give some ridiculous off to replace it . I am not interested in the arguing back and forth. Remember when they call to offer there service they tell you your cover but buyer beware to make sure you read the fine print an see for yourself how many thinks are not cover on items that break. I made that mistake an to think how many people stop to read the... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
I honestly would not recommend you to anyone. I filed a claim it took a week to get my furnace fixed. Customer service gave me the run around then a supervisor said he would call me back in an hour and I call back and you are closed. What kind of service is that. The only good thing about the experience is the technician was great.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
When I spoke to a representative on the phone they were very courteous and helpful. Unfortunately, what he said was covered and what actually was were two very different things. When it is all said and done, they actually cover very little and it is oftentimes better just to go through Lowes or Home Depot and have them do it and pay them monthly for the service. On the plus side, getting a special price on the policy means I didn't pay a lot for this little life lesson.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit www.choicehomewarranty.com where you can place a claim online.
Choice Home Warranty
I had to find my own repairman and then when he arrived he discovered the problem wasnât with the water heater but the furnace, I had to submit another request online while the repairman waited. I was routed to four different people on the phone and then the repairman had to spend what seemed like way too much time on the phone with customer service. Then, ultimately, your determination was that the repair/part replacement wasnât covered.
I paid thru 12/24. Now, Iâm very worried that if something else happens that I wonât have coverage.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Appreciate the fast response. I was able to reschedule the appointment since the first one would not work for us. Thank you much!
We had a problem with our water heater. Made a quick phone call, and less than 24 hours later the problem was fixed, repairman was gone, and we were taking hot showers again.
Choice Home Warranty is one of the best investments weâve ever made in our home.
M. Campbell
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.