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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,264 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11264 Customer Comments & Reviews
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I entered online my need for a plumber to check out the leak under my sink. Within no time (!), I received notice (online and by phone) of the assignment of a plumber to my case, along with an apptmt time. The apptmt was two days away, and I really wanted someone to come sooner, so I called the plumbing service, explained my need to have someone sooner, and lo and behold, a plumber came within hours. He was courteous, efficient, and fixed the leak (from a faulty disposal). I could not have been happier!
Y'all are doing a great job. The tech was were good and explained the problem and was able fix it the same day.
Staff was very courteous. I had to file a claim and everything went smoothly and prompt.
The technician came out to check my dryer out on 11-18-19, it's almost a month later, I have not heard from him since he was here. I guess I'll have to call to find out what's going on. I know damn well, it doesn't take this long for a part to come back. It didn't take him long to take that money though.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
I have Choice Home Warranty on several of my properties. I have always been pleased with the service provided.
The representative handled my claim very professionally. And was very helpful .
I have had a good experience with this company. They have been very responsive and active in resolving the problem.
CHW created a contract, which I agreed to. There was no mention of having to locate our own contractor, which happened on more than one occasion. I purchased two contracts: one for ourselves and another for our neighbor. The neighbor had only one incident, but had a terrible time getting the item fixed. It took a very long time. According to the contract however there was no out of pocket expense for the first call. He did however have to pay additional to get the needed repairs completed. On my first call it also took a very long time to acquire a contractor. In excess of six months. The call was free as was agreed to in the contract. The second issue came and when talking to... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Easy to understand and get the warranty started. Helpful and friendly sales rep.
serviced was helpful and he fixed my Garbage Disposal and he came on time
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.