Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10121 Customer Comments & Reviews
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It only cost me $238.00 out of pocket to get my bathtub faucet repaired! The job could have been more if I tried to fix it myself!
I have had Choice Home Warranty for many years. I've only had to use it 3 times. They always respond in a timely manner. This time took a little longer when my AC went out. However, I don't blame them because we were having 108+ temperatures and I know I wasn't the only one with failed units. I had to replace my 20 year old system, but the service was done professionally and fast. I will continue to use Choice Home Warranty for all of my appliances.
The problem was fixed by two very nice workmen, in short time. I was also given some good advice for future.
The technician came early and did an excellent job. He was very thorough.
The response was fast and the company they used was very helpful and nice, we hope to have more of the same when needed again
They responded to my request right away but they couldn’t repair it. CHW decided to replace it but they didn’t give me enough money to replace it. I still had to put 250.00 towards my machine.
It was so refreshing to speak to someone I could understand. Even better this will be the same person to help me each and every time. Unlike the last company I was with, I had a hard time understanding, and every time I called about my AC they had NO answers for me. We went without AC in our home from August 3 till August26, with the exception of one room that I purchased a freestanding air unit that half way cooled one room. I could go on, it was a horrible month but we are working now and I chose to drop them and go with choice warranty.
Don't waste your money on this company . I was ripped off . My first claim the technician was an hour and a half away after 1 month I got so frustrated I bought a new dryer. Second claim it took 3 weeks the technician again 1 hour away came today to repair my refrigerator and had the wrong parts. Called to complain & Tani the manager said she would cancel my warranty but would only give me back $395 I paid over $1000.
Technician missed initial appointment and did not call. Could not communicate with him because his voicemail box was full. However, once arriving did diagnose problem and informed us he would come back as soon as it was approved. It is now 12:18 and have not heard from him. Called him and mailbox is still full. When he finally arrives, I am sure that he will do a good job with the installation. This claim was submitted on August 24th.
Jerry Thompson helped walk us through options and work out a plan that works best for us! Thanks Jerry!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.