Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,284 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11284 Customer Comments & Reviews
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I recieved an a brochure that says save 50.00 and get first month free. When I called I was told that's if I pay the amount in full. This brochure is false advertisement it does not say that on the brochure any where. I paid for the1st month and was told I need to wait 30days before it's active. He seems like he was in a rush and was trying to get me off the phone. That's why I gave you a terrible rating.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Well I tried to choose 1 star but the system would not let me. The tech that came out was very professional and found the problem right away. Submitted the claim and it was denied. The door lock switch in bad. They say it is part of the door so they won’t cover it. It is a safety item and not even mounted on the door. So I am going to cancel my contact
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
I am fighting for a new toilet because my old toilet stopped working, but of course they are coming up with every excuse to not get us s new toilet. Which in the warranty it states, dur to normal wear and tear. Why pay alot of money for someone who won't live up to their policy.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Dear Alyssa,
During these trying times of uncertainty surrounding COVID-19, Choice Home Warranty’s key priority is to support our customers and continue providing valuable home essential services. Upon further review of your claim, we have covered your claim. Our records show that your Case Manager has provided you with the necessary information to move forward with your claim.
CHW
Service has been courteous, prompt and efficient. When I made claim, they were so attentive to our needs and repairs were made by very good repair service.
We have called for service twice recently. For the second time the call was answered instantly after the recorded part ended. For the second time the rep was courteous, efficient, and started us on the way to service.
Excellent service. Highly recommend . Arrived on time. Did a professional job.
Didn’t cover the replacement of a 22 year old water heater citing that it wasn’t due to usage/fair ware
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I am disputing my claim that was denied yesterday. The technician that was sent out shows up in a Honda SUV with magnet logos on the car. Very shady. He did not even come inside to look at the heat exchanger. He made some comment there was a short in some wires and my claim was denied. My unit is 16 yrs old. How am I to prevent a wire from going bad? He noted my compressor was dead, but for some unreal reason my claim was not honored. I will be sure to tell every member at the next HOA meeting to NEVER use choice.
Rob Thorpe
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW
This company is fine for small problems. I had a problem with my air conditioner which was covered under my plan. They denied the claim based on the fact that there was some rust and that voided the warranty. I appealed and was ignored after the first appeal. No one would return my call and the person handling the appeal, logged into the account but did not respond to my email.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and humbly regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Reliable and fast service. Air condition problem fixed in one day. Thank you Choice Home Warranty.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.