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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,286 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11286 Customer Comments & Reviews
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Choice Home Warranty handled my water heater claim is a record time. I filed my claim online on Sunday, and they send a well qualified technician the next day. He tried to repair the heater and when it wasn't possible, he recommended a replacement -which was approved in less than 48 hours. By the end of the day on Wednesday, I had a new water heater professionally installed. I still can't believe how smooth all went. Thank you CHW!!
The service provided by the technician and his company MR Repair was top notch. Timely appointment was made and honored, the technician had to return to complete the task and did so as scheduled. Would not hesitate to use this company again or refer them.
My cloud holds the thought that the technician never really told me how much I was supposed to pay when he had completed his service diagnosis. I simply volunteered what I was told by the Choice Warranty office person that I was supposed to pay which was $75.00 (cash). By his actions I don't know whether the amount was correct or not. He never told me what I was supposed to pay, but he did accept the cash money. I was not given a receipt.
Falsified report from pool repair company to avoid paying claim. I have a copy of the report. I have appealed claim. If rejected again i will get a refund and close account.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Our records show that we have provided you with a satisfactory resolution. You may contact your Case Manager directly for further assistance.
I tried to put in 1 star but your system wouldn't allow. Wish to cancel membership with Choice! You have turned down 8 OF 11 OF MY CLAIMS even though I have your most expensive warranty. I am extremely disappointed and dissatisfied
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
The stars do not let me choose POOR, that's rigged too. Not sure what I'm paying for. When I purchased, I reviewed items with Kelli Jackson, she assured they would be covered. I have an electrical issue, everything is excluded. What is ACTUALLY covered? I tried calling several times, the phone rings and then stops. A different number I tried has an IVR, you press selected choice, the IVR continues to repeat itself. My representative gave me her direct number, never to be answered either. I don't know what I paid for.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
This company doesn’t stand behind their word. I called to get my A/C checked last year in September, they added Freon, I call on 3/16/20 again because it wasn’t cooling. I told them what my problem was, they sent a tech out only to tell me the exact same thing I told them that I had a leak, so another hot night, the tech said he would file a claim with the for the leak test, denied, so I paid for the leak test myself, then after the tech performed the leak test he advised us that we had a leak from the coil, he filed a claim while he was here, of course CHW denied that as well, I was stuck with a $2,900 ac bill. I WILL NOT be renewing my contract with CHW, if you’re looking for a company... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Not your normal experience. We called about the refrigerator ice and water not working as well as the digital readout on the door.
In a short time we got a response and a time and date for service. For no special reason I changed the filter and before I knew it everything seemed great. One call to the serving company to cancel the appointment and the service case was closed.
The fast response gave us a peace of mind. That is why we love Choice home warranty.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We hope you'll take a moment to evaluate your star-rating and update the rating to reflect your positive experience.
I reported a sink stoppage on a Monday morning. We got the service by Plumbers, Electricians and Beyond LLC the following day at Noon. Rosa, the plumber, gave ud an excellence service. She notice that our waste disposal was defective, she called her office while I contacted Choice to submit a claim for the broken disposal. Choice customer service was able to add my claim to my first claim which save me a lot of time since the Rosa was able to clear the stoppage and replace the waste disposal on the same day. Excellent service by Choice. Thanks,
R. Marquez
Response time was quick and the tech was friendly and knowledgeable. CHS customer service was quick and easy.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.