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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,286 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11286 Customer Comments & Reviews
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This was my first claim with Choice and overall, I was very disappointed. We filed a claim for a kitchen sink faucet that was leaking. It was a newer model with the swinging faucet (non-rectractable) that lets you use the sprayer for the entire sink. Someone came out and looked at it and said that it could not be fixed. They took photos and sent informed Choice about what needed to be done. The replacement was approved and the next day, the service company came out to install a new faucet. He proceeded to take ours out and I inquired if the new faucet was the same as my current one. He said it was a little smaller and went to the truck to get it for me. My current one is lifted... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
I'm very pleased with Choice. They have handled my request promptly & there has not been any problems with the contractors that provided the actual service. I would recommend Choice to anyone who asked me.
JERRY WEINER, ROGERS, AR
A/C unit has high start amps. . . no repair. . . Choice decided to wait until unit fails completely. . . .probably in the middle of the summer.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
In a recent review of the claim , i show that the technician reported that unit was working and cooling as it should.
In the future if the unit fails or breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit www.choicehomewarranty.com where you can place a claim online.
I filed a claim with Choice Warranty for an A/C issue. Got a fast response and Boricua AC was here the next day. Our technician, Michael, was professional, friendly and had the problem diagnosed in a matter of minutes. He carefully explained what the issue was and stayed until he received approval to proceed with repairs. He was so conscientious and we immediately trusted him. It should be noted that this review is being written during the COVID-19 lockdown and Michael was respectful of our safety as well as his own. He wore a mask the entire time and asked if I would like to sign the service order with my own pen. Very much appreciated Michael. An asset to Boricua AC. This was my... Read More
Everyone I have a problem with a system in my home, Choice gets someone out really fast! And I’ve never been disappointed with the quality of work provided.
I needed a plumber. One came early that afternoon. He was courteous and got the job done. He told me how to prevent problem from recurring. I am pleased with his work and will refer him to neighbors,
Thank you
I have learned that what is promised is not always fulfilled. You do send technicians. Yet most times I’ve found repairs are not covered. Then after paying my deductible you send a fraction of the cost of replacement.
From the beginning, everyone was super helpful and friendly in all forms of communication! They kept me informed by email during the entire claim process to resolve our issue quickly!!
Very quick response and already have a technician set to arrive tomorrow
Everything went as usual .The repairman was very knowledgeable and went right the problem and checked the system,in the attic and outside.He gave his approval and replaced the thermostat.
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Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.