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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
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Choice Home Warranty Review
ConsumersAdvocate.org
11,289 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11289 Customer Comments & Reviews
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The serviceman was very respectful and tried to answer questions regarding the appliance. He gets 5 stars. It is unfortunate that Choice only offered a cash disbursement rather than replace the appliance. I had to look for a less expensive option to replace the microwave/wall oven since they only gave me 1 option and it was 1/3 the amt that I would need. Keep in mind that was looking at a scratch and dent store using the cheapest version of the same brand but not the same Gold level that is currently installed . The claim states that they offer replacement or an amount that is an average of the cost of the appliance. The lowest price for my appliance, lower quality, is almost... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
The setvicre from the technician was very professional and timely. Service was provided the next day from my request and everything went smoothly.
They came and changed locks which was good experience but then had a ac/hearing guy come out and my furnace was working fine my AC was messed up but said he couldn't check ac bc was to cold out and started roughly handling our furnace he left and now my furnace is not working WTF!!!
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
Very difficult to do business with. Very few claims approved. Have to fight for everything. I paid for a 6 yr warranty and extra for a house greater than 5000 sq ft. When you have a house that size, AC/heat systems are different from smaller homes - there are multiple AC systems, multiple thermostats, and multiple zones. While I paid extra to compensate for a larger home, the claims dept refuses to acknowledge that all of the items above are normal for a house this size. They indicate these are add ons and "after market", which is totally not true. All of these items are normal for a house this size and were part of the initial installation. I am now locked into almost 4 more... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please visit www.choicehomewarranty.com where you can place a claim online.
Every time I have contacted Choice I have always had a satisfactory outcome
Very satisfied with the service
Philip (Kingdom Repairâs) arrived on time and properly prepared for the times we are living in with mask and rubber gloves.
Unfortunately he was unable to repair our dishwasher without ordering expensive parts and departed, saying he will contact CHW to determine subsequent action, whether to repair or replace.
I am not satisfied with it the company you send out they came out within 2 days initially told me I needed to belts that they ordered and they'd be right back out to put the belt on I have not heard from them I've been sending them texts emails calling and I've got no response I really really need my more she machine to be fixed thank you if you can help at all it would be appreciated
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
Reported a broken garbage disposal to choice warranty, they approved a fix, and plumber came out and fixed the problem without a hassle. Great job, Choice Warranty.
The technician that came out was wonderful and didnât even charge us because he felt that we shouldnât have to pay for a mistake of another company. He did not fix our problem because he felt we shouldnât have to pay anything and the first company should be the one to fix their mistake. I contacted choice as well as the technician that came out. CHW would rather have us wait until the motor dies on our sump pump, then waive the $65 fee for the first company to come out and install the $10 check valve that should have been installed when they installed our new sump pump. All because my claim was 35 days after the first service was done. The sump pump they installed was also a terrible... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Have had a good experience each claim! Everyone is very nice and helpful!
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.