Promoted
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,289 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11289 Customer Comments & Reviews
Loading Reviews ...
I appreciate CHW always sending a technician for my repair, but I never get approved for my repairs. Itâs very disappointing. My heating system is out and was not approved for repairs. I have a sick child in my house with no heat. We had to purchase heaters until we can afford to get someone to come out and repair it. Iâm really looking for another home warranty company. What disappointing even more, I always referring CHW to anyone whoâs looking for Home Warranty insurance. This is so upsetting!!!!
Response time to my claim was very rapid. Unfortunately the cause of the problem was "excluded" from coverage resulting in my paying $100 dollars out-of-pocket".
Takes to long to get stuff fixed. Waiting in furnace to be fixed. Lucky it is warm so furnace isnât as critical right now. Hate to happen in winter!
My 2nd experience with Choice about an A/C malfunction was Very disappointing. I had a faulty valve that was leaking freon. Choice turned down my claim based on lack of regular maintenance which was NOT truE. My A/C has been regularly serviced yearly for the past 8 yrs. Without any evidence otherwise, Choice Rejected my claim although the valve was shown to be defective by the technician. I wish to be reimbursed for the valve replacement & freon charge.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Outstanding service! Your response was very quick. The plumber was dispatched in 13 hrs and done in 1 hr. Thanks so much. Best service from Choice in 3 years.
Ac went out called Choice and they sent someone out but then denied the claim. Saying it wasn't working before, when it was working the day before. They just didn't want to pay the tech to fix it. We had to pay the tech ourselves 450.00 to fix a leak. What is the point in having a home warranty if they don't not honor what they say they will do.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
La Ășltima vez que me atendieron lo hicieron profesional y bien
HVAC has had issues since 3/2/2020. Replaced coil in furnace; replaced a section of cooling piping; found compressor has leak in coil.
This has taken two claims and has not been timely at all. Contractor has persisted through all the repair, but Choice made him provide images of compressor coil and delayed the repair.
I know it will get fixed, but it is not very comfortable at night without cooling.
I just want it fixed and to be normal again.
Dan Delleney
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that your unit has not been repaired. Please contact us at respond@choicehomewarranty.com with your policy and claim number for further assistance.
It's been a week and you still can't find a electrician to fix a small problem with an outlet? Can't rate you until my problem is fixed!!! The rating above is because that was the lowest it would take.
Job is not complete yet. I am waiting on my denial appeal.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.