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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,300 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11300 Customer Comments & Reviews
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this company just looks for new customer. As soon as I purchased the plan; I called my agent to upgrade my plan and modify that and yet to receive a call from him. I called the call center; as soon as they find out i am existing customer ; they immediately transferred my to the automated system without asking and willing to get my information and help me on my concerns area. even when I asked that wanting to talk to the supervisor!! never recommend this insurance to anyone and i will cancel my plan as soon as i get some one on the line.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
i had very good service, very little waiting time, thank you joe noto
A/C failed during Florida heat and humidity and after a claim was submitted a service technician was on site within 20 hours of claim submittal. Issue was addressed and fixed.
the second tech really worked hard to find the issue. and resolved it. did mention the clog did go somewhere. just to keep a watch on the drainage. kudos to david.
I was really surprized with how quickly the appointment was made really great communication when service provider was late we called choice and within a few minutes the agent was there we were really skeptical about signing up since the previous company we used was so terrible but I'm glad we did keep up the good work
We have been out of hot water for 7 days now.
Choice Home Warranty sent two of their contractors: Hustle and Flow and Valley Ridge, to come to our home to do diagnosis.
Then CHW emailed me that they are still collecting specification information of our hot water heater uniter
I contacted Valley Ridge and they told me that they have provided all the information CHW requested and the ball in on their court.
I don't understand why this is taking so long, especially when we don't have hot water to even take a shower
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
First, I was not able to choose less than a 5 star review. That is NOT my cover, I'd give CHW about a 2.5 star review. The first time I used it was for a dishwasher. They were scheduled out a week, fine, we can live without a dishwasher for a week. Wednesday my AC went out and off course we had 90-95° weather. They dispatched 2 companies, the first one was a week out, the second even further out. The way the system works is the not the most effective. They put your call out and contractors can pick. If the time doesn't work you have to call the contractor back and reschedule. At one point I was able to pick a reimbursement option because no one picked up but I tried to... Read More
I contact CHW on Thursday night and had a technician at my home Friday morning by 8:30 am. They sent Marvin Heating and Air. An outstanding service provider!!
Denied what was only my second claim. Stated that it was physical damage, not normal wear and tear. The part in question was enclosed inside the air conditioner condenser unit and could not have been physically damaged. I appealed denial to no avail. They just kept saying the same thing over and over. This was after my second call and waiting a full 24 hours for them to return my call. I was left with no choice but to pay for the repair myself as we had been with air conditioning for 4 days and it was very hot and humid. I regret buying a policy from Choice Home Warranty, but I am unfortunately locked into a 5 year contract.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Jeff explained the details and prices of the home warranty very well.
This home warranty will be good for my home. Thank you.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.