Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10140 Customer Comments & Reviews
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I appreciate that Choice Home Warranty is committed to resolving any problem with covered items. There were a couple of hiccups with my last service request that were resolved. The issue was not with CHW but with the contractor who failed to communicate next steps in the repair process. CHW sorted it out and the issue has been satisfactorily resolved.
I received quick response for a service call, however the tech was not able to complete the repair during that call and told me he needed approval from Choice Warranty to come back and complete the work. That was several days ago and I have not heard anything yet he had me pay the service charge prior to him start in the service.
So until the work is completed, I’m not satisfied.
So far, I am satisfied with the service, but my Appliance is not fixed yet and when it is, I can give a better account of the experience
They cover next to nothing. For example, we have mold on our bedroom drywall left from the previous owner and they refused the claim to take care of it. A health concern and they don’t care. Something we have no control over, not our fault in anyway, and yet we are going to have to pay for it. There are several other claims they have denied as well. We have the “ultimate” package, yet they still deny claims. This was something purchased by the previous owner as part of the purchase deal. If I had known then what I know now, I would have told the previous owner to go through a different home warranty company or we aren’t buying the house.
Unexperienced vendor. Info unclear regarding complaint process. Had to pay out of pocket vendor to fix problem
Choice Home Warranty is fantastic... I highly recommend to all. No hassle just Awesome results. Thank you honestly!! Blessing to my family and home!
When I put the first problem I was having at my house and have to say we had a bumpy start, but Choice told me they would make it right and they went out of their way to make it right - my opinion is that this is a stand-up company, and I can totally recommend choice warranty
All but one tech you sent out has been top notch. They have been very helpful and explained what they were doing and how long it would take. Our experience has been good to excellent.
I just subscribed to the home warranty offer. No even started and Sales Manager that contacted me was not clear on the offer when I asked for clarifications; this is about the AC damper motors coverage that American Home Shield covers for the same $55/month price where as Coice Warranty includes in the excluded paragraph. When I requested the written clarification, the assigned Sales Manager (Daniel Beatty) tried to accociate the Damper Motors and Valves to the next sentence that was refering to the components covered by Manufacturer Warranty. Clearly Damper Motors are not related to that sentence. Below is the extract: EXCLUDED: Outside or underground piping. Well pump, and well... Read More
VERY QUICK RESPONSE TO ON LINE INQUIRY. I WASN’T EVEN OFF THE WEBSITE AND GOT A CALL. DANIEL WAS VERY HELPFUL, KNOWLEDGEABLE AND ACCOMMODATING. NOT ONLY HELPFUL, BUT A CHARACTER. PROBABLY THE MOST HANDSOME GUY IN THE OFFICE! A INSIDE JOKE BETWEEN DANIEL AND I .
Top Rated
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- 24/7 in our call centers
- Handled more than 6,600,000 Service Requests
- Covered more than 2,000,000 Homes Across the USA
- Nationwide Network of more than 25,000 Contractors
- Get a quote in 30 seconds
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.