Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10146 Customer Comments & Reviews
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YOU HAVE ZERO CUSTOMER SUPPORT. ALL YOU HAVE IS A CALL CENTER IN THE PHILIPPINES, WHERE YOU CANT UNDERSTAND THEM AND THEY CANY UNDERSTAND YOU AND THEY LIE TO CUSTOMERS TELLING THEM “I’M IN THE US” WHEN CLEARLY THEY ARE NOT. CHW SUCKS!!!
Very dissatisfied with coverage overage changes far exceed cost of repairs
Sales rep was friendly and knowledgeable. Sales team was able to adjust payments to suit our needs
One phone call for a toilet and shower not draining. Technician came quickly and snaked the clean out to my septic tank but said I needed a septic tank company. My policy with choice does not cover septic tank pumping.
Eddy the customer service to whom I made mi last transaction was a very polite and helpful person to mi, I have cancel the insurance, for bad customer service with another person, but Eddy made me change mi mind, and I got the insurance again y made mi payment to him of $54.50 , to start again mi insurance.
Positive: Good service. Technician resolved the problem. Negative: Had to wait 8 days for service appointment.
So far, so good!
Effortless claim submittal and resolution!
I've had two claims and thus far 2 for 2!
They were able to send someone with experience to help me understand how to work my thermostat especially as a first time home buyer
Choice Warranty was the best decision I could have made for insurance coverage for my home.
Technicians are very knowledgeable as well as polite and respectful.
The phone reps are also helpful and polite and they take their time with you making sure both parties are on the same page.
Continue doing what you're doing giving awesome customer service
I was disappointed with my last claim with Choice Home Warranty. My refrigerator went out and my appointment for a service technician to come out was set 10 days out. When he got here I was told because he was not in his regular truck he did not have the parts (compressor) and he would need to order the parts, they would be delivered to my home. He advised the next appointment would be 7 days out. I tried to contact CHW and the vendor to see if I could get an earlier appointment, but I could not reach either.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.